Thanks for replying! 

The @Compliance Team finally replied to me and they had a few follow up 
questions that I answered right away. 
Since I'm in a hurry though, I'm wondering how long the response time 
usually is? I don't want to wait weeks before they get back to me again.

Best regards,
John

torsdag 17 augusti 2023 kl. 13:03:14 UTC+2 skrev Google Ads API Forum 
Advisor:

> Hi John,
>
> Thank you for reaching out to Google Ads API Forum.
>
> Please note that with regards to concerns related to the granting and 
> approval process of these tokens are already outside of the scope of the 
> Google Ads API support team as our team specializes in *Google Ads 
> API*-related 
> concerns and technical implementations *only*. To ensure you get proper 
> assistance, we are reaching out to the *Google Ads API Compliance team* on 
> your behalf and requesting input.
>
> @Compliance Team
> Please find the pertinent details below and confirm if you are able to 
> assist.
>
> *Summary:*
> The customer mentioned over a month ago they applied for basic access, to 
> which we never received a reply. After waiting about 2 weeks they made 
> contact using (
> *https://support.google.com/adspolicy/contact/contact_ads_api* 
> <https://support.google.com/adspolicy/contact/contact_ads_api>) but this, 
> again, went without a reply. The customer wants their situation looked at.
>
>    - *Case ID* (The customer mentioned they never received a case number) 
>    - *Google Ads manager account (MCC) ID* : (645-450-8321) 
>
>   
> This message is in relation to case "ref:_00D1U1174p._5004Q2ntKZV:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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