I don't have one, can only share more pain :)
Most users are very reluctant to accept explanations like that, because the
devices are much more expensive than the typical Android app.
It's just psychology: "I paid $xxx for this, and it's 'top of the line', do
you mean to tell me there is something wrong with it? The salesman said
it's a 'business' phone. It has the latest Android!", etc.
Google's magic, like I said before :) Everyone knows Windows is buggy
(although I don't recall having any issues with it, for a long time), but
Android is just perfect by definition.
I also love "but this other app...." -- in my case, it mostly has to do
with buggy mail servers (IMAP, typically). An explanation that goes along
the lines of "the spec say the server must do this, and it's black English
letters on a white background, no way to misread it, and it works with mail
services X, Y, Z and a dozen others" doesn't always fly either.
-- K
2013/7/29 Thomas Jakway <thomasjakw...@gmail.com>
> Does anyone have a workaround for one of the bigger problems of this mess:
> users will blame your app and write bad reviews?
> That sounds like a joke, but really, has anyone had success just telling
> users "sorry, Samsung's fault :("?
> Would be a shame to lose sales because of the vendor's problems.
>
>
> On Thursday, July 25, 2013 3:39:14 PM UTC-7, Omer Gilad wrote:
>>
>> .I am wondering how developers here are dealing with the fact that there
>> are 1000's of devices out there, some of them running your applications in
>> very broken ways
>> .I keep running into these kind of issues again and again for the past 3
>> years, and to be honest, I'm fed up with it
>> .I've decided to move to iOS development, and the only way to convince me
>> otherwise is to give me a decent, reliable way of dealing with fragmentation
>>
>> So what do you do when you develop a game, for example, and try to create
>> a high-quality user experience on Google Play?
>> Do you do your QA on 50 different devices? 100? 1000?
>> Or do you just shoot blindly and hope that it works, or wait for users to
>> send you bug reports?
>>
>> To make it clear, I'm not talking about "official" fragmentation.
>> I don't talk about different screen sizes, densities, features, OS
>> versions and so on.
>> I talk about the "unofficial" fragmentation. The fact that most devices,
>> even the popular ones from the big companies like Samsung, HTC, Motorola,
>> LG and so on, contain tons of implementation bugs that prevent apps from
>> working correctly.
>> I'm talking about the fact that you can call a certain simple API, test
>> it on a stock Android ROM (like on Nexus 4), and then have your application
>> crash on some Samsung, that decided to break the implementation because of
>> some customization.
>>
>> How can people stand that?
>> How is it possible to write code, when the machine that executes it is
>> completely broken in unexpected ways?
>>
>> I'm really fed up with it.
>> About 50% of my Android development time is wasted on babysitting broken
>> devices.
>> I'm waiting for an official Google response about this, and what have you
>> been doing in all those years to fix that.
>> I've heard about things like "conformance tests" for devices and so on,
>> but the reality is far from acceptable in this area.
>>
>> ,Looking forward for helpful responses
>> Omer
>>
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