If anyone could please help me with this, that would be very helpful.
Miles Scruggs wrote:
Just starting to enjoy the full features of asterisk, I do have a
couple questions though, that I can't seem to find answers for in the
wiki, just wondering if someone could light my way.
after a caller has made their choice of options in the dial plan, I
would like them to be placed on "hold" (music, not ringing) while the
system processes through the rest of the dial plan attempting to
locate a callee. For instance if there is a complex logic of order of
ext to try before going to voicemail then the callee would here
"Please enjoy the music while your party is reached" ....tunes.....
during that time it can ring multiple extensions, at the same time,
then after that hunt through various ext until the appropriate party
is reached, or if not then it will fall to voicemail.
I understand a queue in its most basic function will do this, but a
queue doesn't seem to be conducive to dialplan logic, it is setup more
for a call center situation. Ideally I would like to put in prompts
which will ask them if they would like to continue to hold if need be
(ie everyone is on the phone) or go to a voicemail, or if no one is
answering then it will go to voicemail etc. Also the second feature I
would like to impliment in the logic, below, seems a little hard to do
in a queue.
The second feature I would like, although it will be used in the above
situation, can stand on its own. This is the ability to call an
outside line say a cell phone, but the two parties would not be
connected unless a key combination was entered by a callee.
For instance, a caller would get music on hold while the system dialed
out to someones cell phone, when the cell user answered they would
here "you have an incoming call from ###-###-####, press 1 to take the
call, press 2 to send the call to voicemail, press 3 to return the
call to the system (which would then either hunt out someone else, or
voicemail the caller)
The specific reason I need the key combo to answer the phone instead
of just directly dialing the cell is that when the call reaches the
cells voicemail it will assume it has been answered, and connect the
two, which is not what I want to happen.
Again I can see some partial solutions here namely call parking, but
that leaves a lot of questions unanswered such as how to have the
system perform the outbound calling, and perform the logic based on
the feedback.
I know I'm well outside the realm of the standard "please enter the
ext of the person you are calling" /voicemail standard systems, but
I'm guessing this is exactly what asterisk was designed for.
thanks
Miles Scruggs
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