On 11/12/07, asterisk <[EMAIL PROTECTED]> wrote: > > In my queue log I see that on the RINGNOANSWER Event I get different > content. Some events soe the ring timeout (15000). Other events show > 0. Other yet show 1000 Doens anyone know what 0 means? Did it try to > ring the phone, but it was busy?
For my internal reporting, I consider 0 or 1000 to be the result of a phone being on DND. Since all the time values in the log are rounded to the nearest 1000, I speculate that 0 is a rejection in < 500ms and 1000 is a rejection in the 500 to 1499 ms range. I figure unless someone is hovering over the "ignore" button on a softphone, they aren't going to be able to click it so fast that Asterisk registers it as "RINGNOANSWER|1000". Likewise, "RINGNOANSWER|20000" is (for me, given timeout=20 in queues.conf) a failure to pick up a presented call. Everything from 2000 through 19000 I treat as a manual ignore triggered by the agent. So far, the reports I generate based on these rules seem to make sense to the managers reading them. -- j.
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