I am confused now. I called Polycom early October and was told to submit a ticket for the latest firmware.
I submitted a ticket and was told to fuck off. Dave posted a link and I can download firmware 3.1.1 from there. The Firmware Table shows 3.1.0RevB as the newest firmware. 3.1.1. says released 10 November 2008 so I am going to assume this is a mistake and post a copy of the firmware here incase I misplace it: http://app5.netjdn.com/~joako/spip_ssip_3_1_1_release_sig.zip Am I thinking aloud? Am I the only one that noticed some problems with 3.1.0RevB? Here's my problem, the vendor *CAN NOT* Provide a reliable download site, last time I requested firmware it was 28th April and they took until 01 May to get it to me. So every time I need to contact VOIP Supply, wait a bit, follow up, wait a bit. Just not acceptable. Hopefully the current bug on the Polycom site is never fixed. Or maybe they finally noticed their support cost of people calling in, being told to submit a ticket, responding to the ticket, angry customers, people like me badmouthing them, etc cost more than just giving out the firmware. And I strongly believe that especially the opensource community will be more prone to purchase Polycom if updates are freely available. On Mon, Oct 27, 2008 at 07:39, Dave Fullerton <[EMAIL PROTECTED]> wrote: > Tilghman Lesher wrote: >> On Sunday 26 October 2008 21:28:34 Andrew Joakimsen wrote: >>> Other vendors, including Cisco, will provide the firmware directly. I >>> no longer deploy Polycom (unless someone really wants them) due to >>> this. Yes I can get it from the supplier but it takes a few days. I >>> would rather just go to Polycom.com and get the firmware when I want >>> to. >>> >>> There is no excuse for Polycom's behaviour. I don't see what is the >>> benefit, nor what anyone has to gain from it. >> >> I believe your anger is misplaced. I was able to get to a direct download of >> Polycom firmware, from their homepage, within 4 clicks, with no login >> whatsoever required. >> >> http://www.polycom.com/usa/en/support/voice/soundpoint_ip/soundpoint_ip501.html >> >> While Polycom at one time may have had a policy of only providing firmware >> to distributors and resellers, that is no longer the case. Their firmware is >> freely available now to all comers. > > Not quite, you'll notice that the most recent version they allow you to > download is 3.0.4. If you look at the SIP Downloads matrix, the latest > release is actually 3.1.0RevB which is only available through your supplier. > > From their site: > "NOTE: At this time, end-user customers can only download previous > software. Please work directly with the Polycom Certified VoIP Reseller > you purchased the products from to obtain the most current and > appropriate software." > > -Dave > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users