At 3:37 PM on 15 Oct 2009, Benny Amorsen wrote: > Perhaps the problem could be restated in a different way: After a > queue member rejects a call (instead of just not answering), the > queue should wait X amount of time before sending the next call. > Queues.conf has a million settings, but I can't find one which does > this.
To pause an agent, store the "unpause time" per agent in the AstDB.
Then when you're deciding whether to give out a call (in the Local
channel), look up "${DB(AgentPaused/<agentid>)}" and compare it to the
current time. If there is no record or the time has passed, put the
call through; otherwise, skip that agent.
Sorry, no example code yet... I just wanted to get the idea out there.
--
C. Chad Wallace, B.Sc.
The Lodging Company
http://www.skihills.com/
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