I'm not sure if this works for newer versions of Asterisk, but on old ones, you could pause an agent and THEN log him on, and he'd be paused. l.
2010/2/4 Robert Grignon <rgrig...@fleetone.com> > > I thought there was an option for this but cant find it.... > > We have a busy callcenter and I would like the agents to log in and be > in a paused state upon login... Right now they login and they are > instantly receiving a call.... > > Thanks for the input... > -- Loway - home of QueueMetrics - http://queuemetrics.com
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