Have you tried playing with "joinempty" and "leavewhenemèpty" to avoid people being connected to a queue with all agents in use? l.
2010/10/20 GBR Icasiano, Ryan A. <raicasi...@globalbridgeresources.com> > Hi, > > Is there a way to know if a member of a queue is currently engaged on a > call? Or if a queue can return a busy status if all members are currently > engaged in a call? QUEUESTATUS only returns FULL and TIMEOUT, and the > scenario only falls into TIMEOUT, and has to finish the assigned number of > seconds into the QUEUE CMD before it falls back to the next routine on the > dialplan. > > Any ideas? > > regards, > ryan icasiano > -- Loway - home of QueueMetrics - http://queuemetrics.com
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