Have you tried playing with "joinempty" and "leavewhenemèpty" to avoid
people being connected to a queue with all agents in use?
l.


2010/10/20 GBR Icasiano, Ryan A. <raicasi...@globalbridgeresources.com>

> Hi,
>
> Is there a way to know if a member of a queue is currently engaged on a
> call? Or if a queue can return a busy status if all members are currently
> engaged in a call? QUEUESTATUS only returns FULL and TIMEOUT, and the
> scenario only falls into TIMEOUT, and has to finish the assigned number of
> seconds into the QUEUE CMD before it falls back to the next routine on the
> dialplan.
>
> Any ideas?
>
> regards,
> ryan icasiano
>

-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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