On 18 Apr 2011, at 11:06, bilal ghayyad wrote: > I am using Asterisk for Call Center (so agents login, logout, ready, not > ready, ... etc). To be able to have a good call center reporting, on what I > have to depend? On the CDR of Asterisk or there is another way? > > Is there a good open source tool to be used for Asterisk call center > reporting?
http://www.google.com/search?q=asterisk+call+cener+reporting There are certainly some nice commercial ones. Can't comment on OSS stuff. But given it's for a call centre, I'd be tempted by the "you don't get something for nothing" approach. S -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
