On Thu, Sep 27, 2012 at 9:15 AM, Mitch Claborn <mitch...@claborn.net> wrote:
> Satish I believe you have the answer. See output below, where I have 1
> call answered and 1 in the queue. Unfortunately, the average wait time is
> very inaccurate. These two calls where placed within seconds of each
> other. The one still in the queue has a wait time of 4:10, so the average
> should be about 4 minutes.
>
>
> -- Executing [812@LocalSets:1] NoOp("SIP/08000F3BE07C-**0000000e",
> "queue status") in new stack
> -- Executing [812@LocalSets:2] Set("SIP/08000F3BE07C-**0000000e",
> "LOGGEDIN=1") in new stack
> -- Executing [812@LocalSets:3] Set("SIP/08000F3BE07C-**0000000e",
> "READY=0") in new stack
> -- Executing [812@LocalSets:4] Set("SIP/08000F3BE07C-**0000000e",
> "WAITING=1") in new stack
> -- Executing [812@LocalSets:5] Set("SIP/08000F3BE07C-**0000000e",
> "STUFF=0") in new stack
> -- Executing [812@LocalSets:6] Verbose("SIP/08000F3BE07C-**0000000e",
> "waiting: 1 calls in queue: 1 avg hold: 58 logged in: 1 ready: 0") in new
> stack
> waiting: 1 calls in queue: 1 avg hold: 58 logged in: 1 ready: 0
>
>
> asset333*CLI> queue show sales
> sales has 1 calls (max unlimited) in 'rrmemory' strategy (58s holdtime, 0s
> talktime), W:0, C:0, A:0, SL:0.0% within 0s
> Members:
> SIP/mlcx500 (dynamic) (In use) has taken no calls yet
> Callers:
> 1. SIP/mlcx450-00000003 (wait: 4:10, prio: 0)
>
>
That's because the call is still on hold. Once the call is answered, the
avg hold time will update again. It's an average of how long the answered
calls had to wait, not an average of all current calls waiting on hold. At
least, that's my understanding of the issue...
--
Thanks,
--Warren Selby, dCAP
http://www.SelbyTech.com <http://www.selbytech.com>
--
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