In general there is no guaarantee as which call will connect; each queue is independent AFAIK. l.
2012/10/17 Alex Forster <a...@alexforster.com> > My company has been running Asterisk 1.6.2.19-1_centos5 from the official > yum repo, and for a while now I've been receiving complaints from our call > centers about calls not being routed in the most efficient order. > > I'll explain with a simplified scenario-- > > Let's say I have two queues: A and B. I have one agent, Alice, who is a > member of both of these queues. While Alice is busy on a call, one person > calls in to queue A, and then, several moments later, another person calls > in to queue B. > > At this point, note that both callers waiting on hold are "position 1" in > their respective queues. A "queue show" might look like this... > > > A has 1 calls (max unlimited) in 'leastrecent' strategy (0s > holdtime, 533s talktime), W:1, C:1, A:0, SL:100.0% within 60s > > Members: > > 21 (Local/21@from-queue/n) (dynamic) (In use) has taken 1 calls > (last was 533 secs ago) > > Callers: > > 1. SIP/Trunk-0000eb17 (wait: 1:14, prio: 0) > > > > B has 1 calls (max unlimited) in 'leastrecent' strategy (0s > holdtime, 533s talktime), W:1, C:1, A:0, SL:100.0% within 60s > > Members: > > 21 (Local/21@from-queue/n) (dynamic) (In use) has taken 1 calls > (last was 533 secs ago) > > Callers: > > 1. SIP/Trunk-0000eb1e (wait: 0:45, prio: 0) > > My question is: when Alice gets off the phone, which call will she get? My > expectation is that she will get the call which has been waiting longer, > but I'm not sure that's actually the case. > > Alex Forster > -- Loway - home of QueueMetrics - http://queuemetrics.com Test-drive WombatDialer beta @ http://wombatdialer.com
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