On 17 June 2013 11:02, Shanavaz E A <shanava...@yahoo.com> wrote: > Hi, > > I have a requirement, which I am not sure whether it can be implemented. I > had done some searches but didnt find an answer to this. Kindly let me know > if some one has an idea to implement this: > >
I am not aware of an existing way to do this. By default, Asterisk does not appear to be able to dynamically change the priority of a queue, which seems to be what you are after. On one of my systems I implemented the patch at https://issues.asterisk.org/jira/browse/ASTERISK-17570 which, although it does not do exactly what you are after, it does help a great deal. Basically it dynamically increases the priority of callers based on their hold time across all queues, so that for a given agent they will be presented with the call having the longest wait time across all the queues they are a member of. This has made a big difference to our avg hold time, as queues are no longer competing against one anther for available agents. Hope this helps. -Barry Flanagan I have two Queues - Sales & Booking > I have 12 Agents who are added to both the queues > > Suppose there are 12 calls in the Booking Queue, and 6 calls in the Sales > Queue. > > Only 8 calls in the Booking Queue should hit the Agents and the other 4 > calls should remain in hold. > 4 calls in the Sales Queue should hit the other 4 agents and the other 2 > call should be in hold. > > Means at a time a maximum of 8 Booking calls only should hit the agents > and 4 Sales Calls only should hit the agents. > > If number of logged in agents are less, proportionally the number of call > limit should be reduced. For example, if there are only 10 agents, 7 > Booking Calls should hit and 3 Sales calls should hit. The idea is that all > agents should be able to answer calls in both queues in rotation. Otherwise > its possible to add some agents to booking queue and other agents to sales > queue. But thats not what is required. > > Kindly help if there is some idea to implement this. > > Regards > Shanavaz. > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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