A few bags for tie wraps. A couple ups's. And a good switch are usually the best defence.
Following advice from another PBX discussion list I have seen. I prefer the slap to the back if the head over the shockplate. On Nov 7, 2013 10:53 PM, "Eric Wieling" <ewiel...@nyigc.com> wrote: > > I don't have an answer for you, but I can suggest some areas to > investigate. > > "stuck" calls could be detected using SIP session timers. I've had bad > luck using session times in Asterisk, but the problem might somehow be > unique to our setup. > > Dead peers can be detected using qualify > > Asterisk supports some RTP keepalive features. > > Asterisk has the ability to continue in the dialplan after one leg of the > call hangs up. See hangup handlers (new in 11.x or 10.x) and the options > to Dial > > See sip.conf.sample included in Asterisk, "core show application dial" and > the UPGRADE*.txt files in Asterisk. > > The most effective thing to do is avoid phones going away unexpectedly. > Get reliable switches, get your switches on battery backed up power, move > important stuff away from people's feet. > > The BOFH in me thinks a shock sensor attached things which might get > kicked, connected to a locomotive horn nearby is a delightful idea, but is > neither nice nor practical. I know from personal experience a > locomotive horn can cause a sleeping person to levitate several feet in the > air. I imagine it would have a similar effect on a call center agent. > > -----Original Message----- > From: asterisk-users-boun...@lists.digium.com [mailto: > asterisk-users-boun...@lists.digium.com] On Behalf Of Mitch Claborn > Sent: Thursday, November 07, 2013 7:51 PM > To: Asterisk Users Mailing List > Subject: [asterisk-users] Capture dead phone? > > Asterisk 11.1 > > Is it possible to catch the fact that an IP phone has died in the middle > of a call and do something with it in the dialplan? > > Background: we run a small call center. Our agents sit in two groups, > with their IP phones running from 2 different switches. Every once in a > while the power on one side of the room will go out, or one of the switches > will die, or one of the agents will knock something loose with their foot. > If/when that happens while the agent is on a call with a customer, I'd > like to be able to save that caller and put them back in the queue (at the > head of the queue). > > -- > > Mitch > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New > to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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