On Mon, 9 Dec 2013 16:15:14 -0800 Bryan Anderson <shadow...@gmail.com> wrote:
> On Mon, Dec 9, 2013 at 4:11 PM, Chad Wallace > <cwall...@lodgingcompany.com>wrote: > > > On Mon, 9 Dec 2013 15:47:57 -0800 > > Bryan Anderson <shadow...@gmail.com> wrote: > > > > > I have a call queue that rings about 15 users and they are > > > wanting to set it up so that the last person to answer a call > > > doesn't ring on the next incoming call. > > > > Wouldn't the leastrecent strategy work for that? It wouldn't > > absolutely forbid an agent from taking the next call, but it would > > make sure every other agent had priority. You could also add a > > large wrap up time, to ensure they never get a second call within a > > certain time period. > yes but I believe that least recent would ring one agent at a time? > If my understanding is incorrect please correct it. We are wanting > to keep with multiple phones ring to ensure coverage. Yes, you're right. It seems your solution (setting a penalty after they get a call) is probably the only one--unless, as has been suggested, you rethink your requirements. You could also remove them from the queue or pause them instead of changing their penalty. -- C. Chad Wallace, B.Sc. The Lodging Company http://www.lodgingcompany.com/ OpenPGP Public Key ID: 0x262208A0 -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users