Hello, I've got a small install with Asterisk 11. This box is connected to PSTN through a SIP trunk.
I need to add a cellular phone as a remote agent of an existing queue. At the moment, this queue is configured according a ringall strategy and busy agent can be dialed. My plan is : 1- to create a remote-agent context and insert a Wait statement into it so that local agents would get dialed ahead of remote agents. 2- to avoid dialing remote agents already on call (with local phones) by hanging up calls in remote-agent context when conditions are met. 3- use local channels such as Local/123@remote-agent My questions relate to the above point 2. Though I don't need at the moment, which state interface can I use to tell Queue application a (SIP) remote agent is Busy or not ? Regards
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