You might get a better response on the FreePBX forum. (FreePBX adds pre-built dialplan elements onto standard asterisk. This forum is more for Asterisk)
But some suggestions: SSH to your PBX enter the Asterisk CLI set verbose to 10 Call into the problematic number ...and watch where the call is being misrouted in the dialplan ________________________________________ From: asterisk-users-boun...@lists.digium.com <asterisk-users-boun...@lists.digium.com> on behalf of Norman Molhant <ad...@csur.ca> Sent: Saturday, July 19, 2014 10:43 AM To: Asterisk Users List Subject: [asterisk-users] incoming calls fall into echo test mode Hello all, Weird trouble here: we have 60-some happy subscribers on a FreePBX box, each with its own phone number, with no problem at all, except for one (and only one) subscriber who has this problem: his outgoing calls are ok, but when someone dials his phone number (be it from our network or from any other place in the world), the caller ears the standard message signalling he has entered the echo test mode and must dial # to exit that mode. Most callers don't understand what's going on, then give up and hang up without dialling #. Very few dial # one or more times, then those few get our customer's phone ringing and are then able to reach our customer. I went through all the docs, wikis and discussions I found on the web, without finding any data on how to solve that problem. I tried many things on our FreePBX box and found out the problem seems somehow linked with the customer's extension (or phone number), not his inbound route (changing the latter has no effect on the problem). Creating a new extension with another phone number would solve the problem (I tried it and it works), but this customer wants to keep his current phone number and when I tried deleting his extension then creating a new one with his current phone number, the new extension presented the same problem as the previous one... Anyone knows what could cause such a problem and/or how to solve it ? Thanks, Norman. ad...@csur.ca -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users