Hi, do you have NAT between Asterisk and agent phones? S pozdravem Tomáš Holý
Hi Tomas Thanks for replying. Yes, the phones are in one location in a LAN and are then NATed to enable them to contact the Asterisk which is hosted in the cloud. A typical sip.conf phone configuration on the remote server for the site is [general] session-timers=refuse disallow=all allow=g729:20 allow=ulaw allow=alaw fromuser=xxx useragent=xxx callcounter=yes alwaysauthreject=yes allowguest=no jbnable=yes jbforce=no jbimpl=adaptive jblog=no jbmaxsize=200 jbresyncthreshold=1000 externaddr=xx.xx.xx.xx localnet=xx.xx.xx.xx/255.255.255.0 [xxxx] type=peer user=xxxx secret=xxxx host=dynamic disallow=all allow=g729 allow=ulaw allow=alaw dtmfmode=rfc2833 context=xxxx call-limit=1 limitonpeers=yes callgroup=1 pickupgroup=1 deny=0.0.0.0/0.0.0.0 permit=xxx.xxx.xxx.xxx/255.255.255.255 nat=force_rport,comedia Not sure if that helps much. Thanks for the reply! > 13. 2. 2020 v 19:06, Stefan Viljoen <viljo...@verishare.co.za>: > > > Hi all > > Asterisk 13 instance - I’ve got a situation in an agent queue that an agent > will be talking to one person, then suddenly the same agent will be talking > to another person who was talking to another agent. > > The calls do not switch around between the two agents, the “losing” agent > will just suddenly have silence in his handset and the other agent will now > be talking to “his” customer. > > The original customer is simply cut off instantly the moment this happens. > > This happens randomly. I have yet to collect log output and capture the CLI, > etc. but anybody ever heard of this happening? > > It is as if agent channels get randomly reassigned / lose their audio channel > from outside the Asterisk - one channel is disconneted that a customer was on > and certain agents are suddenly talking to someone else and lose the original > caller they were busy with. > > Where can I even being to look? > > Thx! > <image001.png> -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
