It worked with my test.  I'm on Asterisk 18.19.0

    -- Executing [517xxxxxxx@voipms:4] System("IAX2/voipms-15815", "asterisk 
-rx 'core restart now'") in new stack
    -- Remote UNIX connection
Asterisk uncleanly ending (0).
Executing last minute cleanups
  == Destroying musiconhold processes
  == Manager unregistered action DBGet
  == Manager unregistered action DBGetTree
  == Manager unregistered action DBPut
  == Manager unregistered action DBDel
  == Manager unregistered action DBDelTree
Preparing for Asterisk restart...
Asterisk is now restarting...
asterisk*CLI> 
Disconnected from Asterisk server
Asterisk cleanly ending (0).
Executing last minute cleanups

After a hung call, can you run core restart now from the asterisk console?

Doug

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