Package: cupsys Version: 1.1.23-10 Severity: grave
this is an issue that has affected "ordinary" users constantly, and finally, the last straw: after having to tell THE SAME USER the SAME THING because they are too stressed to remember i FINALLY have to report this as a grave useability bug. the reason why i am reporting it as a grave bug is because the symptoms are that "the package becomes unuseable" - in order to get your attention - and i expect you to then consider whether to downgrade this bug to "wishlist" or whether to leave it as grave, because it _is_ really important. the problem is this: silently, USB printers, on a temporary glitch, the status is set to "Stopped". absolutely no warning is given. no flashing lights. no popups. cupsys is, after all, a back-end. in e.g. KDE, a *tiny* bit of advice, which users have to look for, is given: it's in the "Information" tab of the printer. this is completely utterly useless. something like an extra state therefore needs to be added: "detected temporary failure, going to stop and retry in a bit". i am serious: this was my _number one_ support phone call for SEVERAL YEARS. and EVERY TIME i had to explain to them, CHECK THE PRINTER queue, CHECK THE PRINTER queue, CHECK THE PRINTER queue. _really_ 8888ing boring. so. you need to stop this from happening. provide a notification system which is a command that can be called to send 'alerts' periodically to desktops saying 'Printer Error detected: we're going to put this queue offline NOW'. _anything_ - absolutely _anything_. you've assumed that users are bright - but if it's not something that is done again and again and again and again, then they have no memory of the things that you taught them _yesterday_ let alone last week. and this occurs _far_ too infrequently (once a month for example) for them to remember what to do. so, whilst this a wishlist item, it's a pretty damn important one, and that's why i've put it as 'grave'. l. -- System Information: Debian Release: 4.0 APT prefers unstable APT policy: (500, 'unstable'), (500, 'testing'), (500, 'stable') Architecture: i386 (i686) Shell: /bin/sh linked to /bin/bash Kernel: Linux 2.6.16-1-686 Locale: LANG=C, LC_CTYPE=C (charmap=ANSI_X3.4-1968) Versions of packages cupsys depends on: ii adduser 3.101 Add and remove users and groups ii debconf 1.5.11 Debian configuration management sy ii libc6 2.3.6-7 GNU C Library: Shared libraries ii libcupsimage2 1.1.20final+rc1-10 Common UNIX Printing System(tm) - ii libcupsys2 [libcupsys 1.2.7-2 Common UNIX Printing System(tm) - ii libcupsys2-gnutls10 1.1.23-12 Common UNIX Printing System(tm) - ii libgnutls11 1.0.16-6 GNU TLS library - runtime library ii libpam0g 0.77-0.se5 Pluggable Authentication Modules l ii libpaper1 1.1.14 Library for handling paper charact ii libslp1 1.0.11-6 OpenSLP libraries ii patch 2.5.9-2 Apply a diff file to an original ii perl-modules 5.8.8-7 Core Perl modules ii xpdf-utils 3.01-7 Portable Document Format (PDF) sui ii zlib1g 1:1.2.3-9 compression library - runtime Versions of packages cupsys recommends: ii cupsys-client 1.1.20final+rc1-10 Common UNIX Printing System(tm) - pn gs-esp <none> (no description available) ii smbclient 3.0.23d-4 a LanManager-like simple client fo -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]