Package: request-tracker3.8
Version: N/A
Severity: normal
Tags: patch
Dear Debian maintainer,
On Thursday, March 19, 2009, I notified you of the beginning of a review process
concerning debconf templates for request-tracker3.8.
The debian-l10n-english contributors have now reviewed these templates,
and the proposed changes are attached to this bug report.
Please review the suggested changes, and if you have any
objections, let me know in the next 3 days.
However, please try to avoid uploading request-tracker3.8 with these changes
right now.
The second phase of this process will begin on Monday, April 06, 2009, when I
will
coordinate updates to translations of debconf templates.
The existing translators will be notified of the changes: they will
receive an updated PO file for their language.
Simultaneously, a general call for new translations will be sent to
the debian-i18n mailing list.
Both these calls for translations will request updates to be sent as
individual bug reports. That will probably trigger a lot of bug
reports against your package, but these should be easier to deal with.
The call for translation updates and new translations will run until
about Monday, April 27, 2009. Please avoid uploading a package with fixed or
changed
debconf templates and/or translation updates in the meantime. Of
course, other changes are safe.
Please note that this is an approximative delay, which depends on my
own availability to process this work and is influenced by the fact
that I simultaneously work on many packages.
Around Tuesday, April 28, 2009, I will contact you again and will send a final
patch
summarizing all the updates (changes to debconf templates,
updates to debconf translations and new debconf translations).
Again, thanks for your attention and cooperation.
-- System Information:
Debian Release: squeeze/sid
APT prefers unstable
APT policy: (500, 'unstable'), (1, 'experimental')
Architecture: i386 (i686)
Kernel: Linux 2.6.28-1-686 (SMP w/1 CPU core)
Locale: LANG=C, LC_CTYPE=C (charmap=ANSI_X3.4-1968)
Shell: /bin/sh linked to /bin/dash
--- request-tracker3.8.old/debian/templates 2009-03-15 08:34:34.229522268
+0100
+++ request-tracker3.8/debian/templates 2009-04-03 08:30:05.747822158 +0200
@@ -1,8 +1,17 @@
+# These templates have been reviewed by the debian-l10n-english
+# team
+#
+# If modifications/additions/rewording are needed, please ask
+# debian-l10n-engl...@lists.debian.org for advice.
+#
+# Even minor modifications require translation updates and such
+# changes should be coordinated with translators and reviewers.
+
Template: request-tracker3.8/rtname
Type: string
-_Description: Name for this RT instance:
+_Description: Name for this Request Tracker (RT) instance:
Every installation of Request Tracker must have a unique name.
- The domain name or an abbreviation of the name of your organization are
+ The domain name or an abbreviation of the organization name are
usually good candidates.
.
Please note that once you start using a name, you should probably never
@@ -25,7 +34,7 @@
Template: request-tracker3.8/correspondaddress
Type: string
_Description: Default email address for RT correspondence:
- This address will be listed in From: and Reply-To: headers of
+ Please choose the address that will be listed in From: and Reply-To: headers
of
emails tracked by RT, unless overridden by a queue-specific
address.
.
@@ -34,17 +43,17 @@
Template: request-tracker3.8/commentaddress
Type: string
_Description: Default email address for RT comments:
- This address will be listed in From: and Reply-To: headers of comment
- emails, unless overridden by a queue-specific address. (Comments can be
- used for adding ticket information that is not visible to the client.)
+ Please choose the address that will be listed in From: and Reply-To: headers
of comment
+ emails, unless overridden by a queue-specific address. Comments can be
+ used for adding ticket information that is not visible to the client.
.
This setting corresponds to the $CommentAddress configuration variable.
Template: request-tracker3.8/webbaseurl
Type: string
-_Description: Base URL to the web interface:
+_Description: Base URL for the RT web interface:
Please specify the scheme, server and (optionally) port for constructing
- URLs to the RT web interface.
+ RT web interface URLs.
.
The value should not have a trailing slash (/).
.
@@ -54,7 +63,7 @@
Type: string
_Description: Path to the RT web interface:
If the RT web interface is going to be installed somewhere other than at
- the root of your server, you should specify the path to it here.
+ the documents root of the web server, you should specify the path to it here.
.
The value requires a leading slash (/) but not a trailing one.
.
@@ -70,15 +79,17 @@
If you reject this option, the file will be readable only by root, and
you will have to set up appropriate access controls yourself.
.
- Note: with the SQLite backend, your answer will also affect the
- permissions of automatically generated local database files.
+ With the SQLite backend, this choice will also affect the
+ permissions of automatically-generated local database files.
Template: request-tracker3.8/warn-sqlite-file
-Type: note
-_Description: Broken SQLite file found
- Due to a bug in earlier versions of this package, your RT database appears
- to live in /var/lib/dbconfig-common/sqlite3/request-tracker3.8/_DBC_DBNAME_
- rather than its intended location. After this installation completes, you
- will need to manually move the file to its correct location
- (see /etc/request-tracker3.8/RT_SiteConfig.d/51-dbconfig-common) before
- RT will work again.
+Type: error
+_Description: Broken SQLite file
+ Due to a bug in earlier versions of this package, the RT database has been
+ placed in /var/lib/dbconfig-common/sqlite3/request-tracker3.8/_DBC_DBNAME_
+ rather than its intended location.
+ .
+ After this installation completes, you
+ will need to manually move the file to its correct location
+ (see /etc/request-tracker3.8/RT_SiteConfig.d/51-dbconfig-common). RT will
+ not work until this action is taken.
--- request-tracker3.8.old/debian/control 2009-03-15 08:34:34.181521317
+0100
+++ request-tracker3.8/debian/control 2009-03-20 19:11:21.819746160 +0100
@@ -43,25 +43,27 @@
Suggests: rt3.8-rtfm
Conflicts: request-tracker, request-tracker3.2 (<< 3.2.2-3)
Replaces: request-tracker
-Description: Extensible trouble-ticket tracking system
- Request Tracker (RT) is an enterprise-grade ticketing system which
+Description: extensible trouble-ticket tracking system
+ Request Tracker (RT) is a ticketing system which
enables a group of people to intelligently and efficiently manage
tasks, issues, and requests submitted by a community of users. It
- features a web, email and command-line interfaces (see the package
+ features web, email, and command-line interfaces (see the package
rt3.8-clients).
.
- This is the 3.8 series of RT, it can be installed alongside the 3.4
+ This package provides the 3.8 series of RT. It can be installed alongside the
3.4
and 3.6 series without any problems.
.
- Written in object-oriented Perl, RT is a high-level, portable,
+ RT is a high-level, portable,
platform independent system that eases collaboration within
organizations and makes it easy for them to take care of their
customers.
.
RT manages key tasks such as the identification, prioritization,
- assignment, resolution and notification required by
- enterprise-critical applications including project management, help
- desk, NOC ticketing, CRM and software development.
+ assignment, resolution, and notification required by
+ enterprise-critical applications, including project management, help
+ desk, NOC ticketing, CRM, and software development.
+ .
+ This package provides the core of RT.
Package: rt3.8-clients
Architecture: all
@@ -70,14 +72,29 @@
libterm-readline-perl-perl | libterm-readline-gnu-perl,
${misc:Depends}
Recommends: libio-socket-ssl-perl
-Description: Mail gateway and command-line interface to request-tracker3.8
- Install this package onto the mail server so it can inject tickets into
- request-tracker3.8 using rt-mailgate.
+Description: mail gateway and command-line interface to request-tracker3.8
+ Request Tracker (RT) is a ticketing system which
+ enables a group of people to intelligently and efficiently manage
+ tasks, issues, and requests submitted by a community of users. It
+ features web, email, and command-line interfaces (see the package
+ rt3.8-clients).
.
- Install it onto any machine on which you want to use the 'rt'
- command-line interface.
+ This package provides the 3.8 series of RT. It can be installed alongside the
3.4
+ and 3.6 series without any problems.
.
- See the 'request-tracker3.8' package for further information.
+ RT is a high-level, portable,
+ platform independent system that eases collaboration within
+ organizations and makes it easy for them to take care of their
+ customers.
+ .
+ RT manages key tasks such as the identification, prioritization,
+ assignment, resolution, and notification required by
+ enterprise-critical applications, including project management, help
+ desk, NOC ticketing, CRM, and software development.
+ .
+ This package provides support for injecting tickets into Request Tracker
+ from a mail server via rt-mailgate. It should be installed onto any
+ machine where you want to use the "rt" command-line interface.
Package: rt3.8-apache2
Architecture: all
@@ -90,11 +107,28 @@
${misc:Depends}
Suggests: libapache2-mod-speedycgi
Description: Apache 2 specific files for request-tracker3.8
+ Request Tracker (RT) is a ticketing system which
+ enables a group of people to intelligently and efficiently manage
+ tasks, issues, and requests submitted by a community of users. It
+ features web, email, and command-line interfaces (see the package
+ rt3.8-clients).
+ .
+ This package provides the 3.8 series of RT. It can be installed alongside the
3.4
+ and 3.6 series without any problems.
+ .
+ RT is a high-level, portable,
+ platform independent system that eases collaboration within
+ organizations and makes it easy for them to take care of their
+ customers.
+ .
+ RT manages key tasks such as the identification, prioritization,
+ assignment, resolution, and notification required by
+ enterprise-critical applications, including project management, help
+ desk, NOC ticketing, CRM, and software development.
+ .
This package provides various configuration files and manages the
necessary dependencies for running request tracker (RT) version 3.8
on the Apache 2 web server.
- .
- See the 'request-tracker3.8' package for further information.
Package: rt3.8-db-postgresql
Architecture: all
@@ -102,6 +136,25 @@
postgresql-client-8.3 | postgresql-client (>= 7.4)
Suggests: postgresql-8.3 | postgresql (>= 7.4)
Description: PostgreSQL database backend for request-tracker3.8
+ Request Tracker (RT) is a ticketing system which
+ enables a group of people to intelligently and efficiently manage
+ tasks, issues, and requests submitted by a community of users. It
+ features web, email, and command-line interfaces (see the package
+ rt3.8-clients).
+ .
+ This package provides the 3.8 series of RT. It can be installed alongside the
3.4
+ and 3.6 series without any problems.
+ .
+ RT is a high-level, portable,
+ platform independent system that eases collaboration within
+ organizations and makes it easy for them to take care of their
+ customers.
+ .
+ RT manages key tasks such as the identification, prioritization,
+ assignment, resolution, and notification required by
+ enterprise-critical applications, including project management, help
+ desk, NOC ticketing, CRM, and software development.
+ .
This package provides dependencies and dbconfig-common support for
using Request Tracker version 3.8 with a PostgreSQL database.
@@ -111,6 +164,25 @@
mysql-client-5.0 | mysql-client (>= 4.0.13)
Suggests: mysql-server-5.0 | mysql-server (>= 4.0.13)
Description: MySQL database backend for request-tracker3.8
+ Request Tracker (RT) is a ticketing system which
+ enables a group of people to intelligently and efficiently manage
+ tasks, issues, and requests submitted by a community of users. It
+ features web, email, and command-line interfaces (see the package
+ rt3.8-clients).
+ .
+ This package provides the 3.8 series of RT. It can be installed alongside the
3.4
+ and 3.6 series without any problems.
+ .
+ RT is a high-level, portable,
+ platform independent system that eases collaboration within
+ organizations and makes it easy for them to take care of their
+ customers.
+ .
+ RT manages key tasks such as the identification, prioritization,
+ assignment, resolution, and notification required by
+ enterprise-critical applications, including project management, help
+ desk, NOC ticketing, CRM, and software development.
+ .
This package provides dependencies and dbconfig-common support for
using Request Tracker version 3.8 with a MySQL database.
@@ -118,6 +190,24 @@
Architecture: all
Depends: ${misc:Depends}, libdbd-sqlite3-perl, sqlite3
Description: SQLite database backend for request-tracker3.8
+ Request Tracker (RT) is a ticketing system which
+ enables a group of people to intelligently and efficiently manage
+ tasks, issues, and requests submitted by a community of users. It
+ features web, email, and command-line interfaces (see the package
+ rt3.8-clients).
+ .
+ This package provides the 3.8 series of RT. It can be installed alongside the
3.4
+ and 3.6 series without any problems.
+ .
+ RT is a high-level, portable,
+ platform independent system that eases collaboration within
+ organizations and makes it easy for them to take care of their
+ customers.
+ .
+ RT manages key tasks such as the identification, prioritization,
+ assignment, resolution, and notification required by
+ enterprise-critical applications, including project management, help
+ desk, NOC ticketing, CRM, and software development.
+ .
This package provides dependencies and dbconfig-common support for
using Request Tracker version 3.8 with a local SQLite (version 3) database.
-
