Per reporter on IRC:

"Hi people, I've read the wiki etc but can't find the answer: How can I
close a bug that I opened in Launchpad? Nobody ever replied but the
problem went away a long time ago."

Closing as "Fix Released".

** Changed in: firefox (Ubuntu)
       Status: New => Fix Released

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https://bugs.launchpad.net/bugs/1858333

Title:
  Firefox sync not working, error in _fetchTokenForUser

Status in firefox package in Ubuntu:
  Fix Released

Bug description:
  Following info from about:sync-log

  ```
  1578230581042 Sync.LogManager DEBUG   Flushing file log
  1578230581043 FirefoxAccounts DEBUG   FxAccountsProfileClient: Requested 
profile
  1578230581043 FirefoxAccounts DEBUG   getOAuthToken enter
  1578230581047 FirefoxAccounts TRACE   getCachedToken returning cached token
  1578230581047 FirefoxAccounts DEBUG   getOAuthToken returning a cached token
  1578230581049 Services.Common.RESTRequest     DEBUG   GET request to 
https://profile.accounts.firefox.com/v1/profile
  1578230581057 Sync.LogManager DEBUG   Log cleanup threshold time: 
1577366581057
  1578230581075 Sync.LogManager DEBUG   Done deleting files.
  1578230581790 Services.Common.RESTRequest     DEBUG   GET 
https://profile.accounts.firefox.com/v1/profile 304
  1578231744394 FirefoxAccounts INFO    Polling device commands.
  1578231744395 Sync.Service    DEBUG   User-Agent: Firefox/71.0 (Linux x86_64) 
FxSync/1.73.0.20191205184924.desktop
  1578231744395 Sync.Service    INFO    Starting sync at 2020-01-05 15:42:24 in 
browser session h18F_qHAu8gm
  1578231744395 Sync.Service    DEBUG   In sync: should login.
  1578231744395 Sync.Service    INFO    User logged in successfully - verifying 
login.
  1578231744396 Sync.BrowserIDManager   DEBUG   unlockAndVerifyAuthState 
already has (or can fetch) sync keys
  1578231744396 Sync.Status     DEBUG   Status.login: 
error.login.reason.network => success.status_ok
  1578231744396 Sync.Status     DEBUG   Status.service: error.login.failed => 
error.login.failed
  1578231744396 Sync.Service    DEBUG   Fetching unlocked auth state returned 
success.status_ok
  1578231744396 Sync.BrowserIDManager   INFO    Getting keys
  1578231744396 FirefoxAccounts INFO    Migrating kB to derived keys.
  1578231744401 Services.Common.RESTRequest     DEBUG   GET request to 
https://api.accounts.firefox.com/v1/account/device/commands?index=0
  1578231744402 Sync.BrowserIDManager   ERROR   Non-authentication error in 
_fetchTokenForUser: Error: Can't change 
uid(resource://gre/modules/FxAccountsStorage.jsm:227:13) JS Stack trace: 
updateaccountd...@fxaccountsstorage.jsm:227:13
  1578231744402 Sync.Status     DEBUG   Status.login: success.status_ok => 
error.login.reason.network
  1578231744402 Sync.Status     DEBUG   Status.service: error.login.failed => 
error.login.failed
  1578231744402 Sync.BrowserIDManager   INFO    Failed to fetch the cluster 
URL: Error: Can't change 
uid(resource://gre/modules/FxAccountsStorage.jsm:227:13) JS Stack trace: 
updateaccountd...@fxaccountsstorage.jsm:227:13
  1578231744403 Sync.Service    DEBUG   verifyLogin failed: Error: Can't change 
uid(resource://gre/modules/FxAccountsStorage.jsm:227:13) JS Stack trace: 
updateaccountd...@fxaccountsstorage.jsm:227:13
  1578231744403 Sync.Status     DEBUG   Status.login: 
error.login.reason.network => error.login.reason.network
  1578231744403 Sync.Status     DEBUG   Status.service: error.login.failed => 
error.login.failed
  1578231744403 Sync.ErrorHandler       ERROR   Sync encountered a login error
  1578231744403 Sync.SyncScheduler      DEBUG   Clearing sync triggers and the 
global score.
  1578231744404 Sync.SyncScheduler      DEBUG   Next sync in 3600000 ms. 
(why=schedule)
  1578231744405 Sync.Service    DEBUG   Exception calling WrappedLock: Error: 
Login failed: 
error.login.reason.network(resource://services-sync/service.js:1041:15) JS 
Stack trace: onnot...@service.js:1041:15
  1578231744405 Sync.Service    DEBUG   Not syncing: login returned false.
  ```

  ```
  15:51 $ lsb_release -rd
  Description:    Ubuntu 18.04.3 LTS
  Release:        18.04
  ```

  ```
  15:54 $ apt-cache policy firefox
  firefox:
    Installed: 71.0+build5-0ubuntu0.18.04.1
    Candidate: 71.0+build5-0ubuntu0.18.04.1
    Version table:
   *** 71.0+build5-0ubuntu0.18.04.1 500
          500 http://il.archive.ubuntu.com/ubuntu bionic-updates/main amd64 
Packages
          500 http://security.ubuntu.com/ubuntu bionic-security/main amd64 
Packages
          100 /var/lib/dpkg/status
       59.0.2+build1-0ubuntu1 500
          500 http://il.archive.ubuntu.com/ubuntu bionic/main amd64 Packages
  ```

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