Bill,
We try to acknowledge all newly entered HelpDesk tickets withing 4
business hours of submission, but on days when the support load is high,
it may take up to 8 business hours.
I just looked at our HelpDesk ticket queue and I do not see any open
tickets from you. There were two tickets submitted in January and
February of this year, but nothing recently. Do you have a support issue?
Tim Ellison, W4TME
Customer Experience Manager
FlexRadio Systems™
4616 W Howard Ln, Suite 1-150
Austin, TX 78728
Phone: 512-535-4713 Ext. 223
Email: t...@flexradio.com <mailto:t...@flexradio.com>
Web: www.flexradio.com <http://www.flexradio.com>
On 11/5/2014 3:20 PM, Bill and Sue wrote:
Hi all,
Anyone know how long it takes to get a ticket for help
Thanks Bill
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_______________________________________________
FlexRadio Systems Mailing List
FlexRadio@flex-radio.biz
To opt out of the Reflector:
http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz
