Perhaps if GnuCash could be started by navigating to the actual
executable file and double clicking on it.  This would bypass concerns with
failed file associations, broken shortcuts, etc.  If successful, at the
very worst, it should start and complain that it can't find the working
file it used to know.

EG: My GnuCash 2.6.21 installation is found by opening windows explorer and
typing this into the address bar.
C:\Program Files (x86)\gnucash\bin (then press enter)
In the list of files that shows up, I can see gnucash.exe  If I double
click on this file's icon, GnuCash starts and runs.
My GnuCash version is several updates old, so Laurel's may be in a slightly
different place. If she could find it, she could start the program directly
from the executable and let us know what happens.
Failing that, Laurel may be able to navigate to the same location via
command prompt and start GnuCash with debug logging enabled in some verbose
fashion.  Someone else will have to chime in with details on whether and
how it's possible.


Kind regards,

Greg Feneis




On Thu, Nov 26, 2020 at 9:00 AM Fred Bone <fred.b...@dial.pipex.com> wrote:

> On 25 November 2020 at 14:59, David Cousens said:
>
> > Adrien, Laurel
> >
> > I have just downloaded GnuCash 4.2 and installed it on my wife's Windows
> > 10 box and it appears to be working OK. I checked "C:/Program
> > Files(X86)/gnucash/bin" and there is no "libgncmod-app-utils.dll" in that
> > location. I can open registers  and create new transactions without any
> > problems, so the problem appears not to be a general problem with GnuCash
> > 4.2  on WIndows 10.
>
> There's one in that location on v2.6.21 though, which suggests perhaps an
> issue with a report designed to run under an older version that needs
> reconfiguring for 4.2.
>
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