24-04-2010 A delegation of Goan Welfare Society comprising of President and Treasurer along with the President of Goan Overseas Association met with the outgoing Indian Airlines Manager, Mr Surender Kumar and the incoming Manager, Mr. Rambabu, and presented a memorandum for their evaluation and due consideration. The pressing issues were discussed at length, mainly concerning: 1- Leaving the checked-in baggage behind due to overload/overbooking and the inconvenience caused to the passengers. 2- Rescheduling of the Thursday early morning flight to Friday early morning, to suit the weekend travelers. 3- Arrangements for providing connection on Saturday flight via BOM, by checking the baggage in Goa direct to Kuwait, so as to avoid the hassles of carrying the baggage and rechecking the same in Mumbai. 4- Parking of the Aircraft in Kuwait far away from the Aero Bridge, resulting in inconvenience to passengers. 5- Deteriorating services and limitations of the beverages served on board. 6- Discrimination towards passengers who buy the tickets in India, by way of lowering baggage allowances on return flights as compared to passengers who buy their tickets in Kuwait. 7. Air fares charged to Goa sector as compared to Chenai/Kochin etc. 8- Request for change in aircrafts so as to provide better facilities to passengers mainly with regard to in flight entertainment services, etc. The delegation impressed upon the Management of Indian Airlines/Air India to find remedial solutions to the issues raised to improve the services towards the passengers flying to and from Kuwait/Goa/Kuwait on their direct and indirect flights. In the course of the discussion both the Managers were impressed by the manner in which the grievances were presented and assured the delegation that all possible help and support will be extended to ensure that the issues raised will be taken at the highest level to streamline and improve the services for the benefit of passengers. The delegation feels assured that the Managers have taken cognizance and are seriously looking into the genuine issues raised. We do hope things will turn out to be better for both the sides i.e the Airlines and the passengers, in the mutual interest of promoting business on this sector, in the near future. We urge our fellow Goans to patronize our National Carriers, and at the same, if faced with any problems or situations that needs improvements, to be bring the same to our notice so that we in turn can present the same to the management for the betterment of our Goan community. A copy of this Memorandum has also been presented to the H'ble NRI Commissioner, Shri Eduardo Faleio and other Authorities in India
With kind regards, Goan Welfare Society - Kuwait _________________________________________________________________ Hotmail: Trusted email with powerful SPAM protection. https://signup.live.com/signup.aspx?id=60969
