I have seen this with cheap home router with user on Sympatico DLS in this case set the router MTU to 1492. If the router don't have a MTU setting upgrade the frimware.
Just my 2 cents Eric Hebert -----Original Message----- From: [EMAIL PROTECTED] [mailto:IMail_Forum-owner@;list.ipswitch.com] On Behalf Of Eric Shanbrom Sent: Tuesday, October 29, 2002 8:48 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] webmail issue? Is he on a dial-up at home? We have seen this happen and the only thing we found that helped was to optimized the user's MTU (for 95/NT/2000 or IPPacketSize for 98/ME/XP) settings for modem use. Most windows OS's will set this to 1500 which if fine for a LAN. Dial-up should be considerably lower (576 is the recommended setting). There is a utility available called DR. TCP that will check, recommend, and set it for you rather than having them mucking around in the registry. Let me know if this helps. It has in most cases. Eric S ----- Original Message ----- From: "paul" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, October 29, 2002 4:59 PM Subject: [IMail Forum] webmail issue? > Ok guys, here's a <hopefully> simple annoyance from web messaging a customer > called me about. > The error is "Failed to position file." when he tries to > selectively delete. If he uses "Delete all" it goes fine. He only > averages 20 or so messages a day, and he deletes the junk from the web > so he won't pull it with Outlook. But the error causes Outlook to pull the "deleted". > Checked the archives and saw a thread and mention of IE 6 being > partly to blame, but he tried it on IE 5 with the same results. Both > are using win98. Ideas? > > Thanks > > Paul > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
