First I would ensure that they are "PURGING" their e-mail on at the least a weekly basis. If they are using outlook or outlook express they need to purge their e-mail to "REALLY DELETE" files. In IMAP if you delete the file it's not really gone until you tell the system to "PURGE DELETED ITEMS".
You can have the customer find this : EDIT > PURGE DELETED ITEMS That would be a good start there !!! I have had customers have this issue with my unix server, and low and behold it ended up being a problem with too much mail in the server, and never expunging it. Regards, Rob - - - - - - - - - - Rob Szkutak Sr. Network Engineer Accram Inc. 602-264-0288 x137 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Roger Baker Sent: Thursday, January 27, 2005 4:19 PM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] Imap Frequently Disconnects Anyone know an easy way to keep an Imap connection "active" between server & client? Remote users (the farther away the worse the problem) are having their connection to the sent box disconnect after a few minutes of inactivity (so they get errors when their client saves a copy of their message), and the only way they seem to fix it is to look in the sent box before sending a message. Just having them save their sent messages to a local folder doesn't work for all clients either, as file copies need to be stored on the server. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ --- [This E-mail scanned for viruses by Declude Virus] --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
