This should help as we have seen the plain text trailer will break some
types of encoded messages
Eric S
----- Original Message -----
From: "Travis Rabe" <[EMAIL PROTECTED]>
To: <IMail_Forum@list.ipswitch.com>
Sent: Friday, May 27, 2005 11:08 AM
Subject: RE: [IMail Forum] Blank e-mails
What happens if you stop inserting the trailer from declude?
T
_____
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Neil Olson
Sent: Friday, May 27, 2005 7:52 AM
To: IMail_Forum@list.ipswitch.com
Subject: RE: [IMail Forum] Blank e-mails
We are experiencing the EXACT same thing that Ryan just mentioned since
Jan/Feb. Exact same header info, just happens to be a very bad situation
when your CIO is on the receiving end. It is hard to tell him that the
fix
to the problem is logging in through the web interface.
Neil Olson
IT Department
Grand View College
Des Moines IA 50316
_____
From: [EMAIL PROTECTED] on behalf of Ryan Farnsworth
Sent: Thu 5/26/2005 5:00 PM
To: IMail_Forum@list.ipswitch.com
Subject: RE: [IMail Forum] Blank e-mails
We have exactly the same problem. Outlook 2003 sp1 on this end - Notes on
the other. The one thing I do see is that in the headers all of the
unreadable messages have "Content-transfer-encoding: base64". We receive
many other messages from these same senders with Content-type: text/plain;
charset=US-ASCII and never have a problem with these. The users on the
other end swear up and down that they are not doing anything differently
when they send the messages that come through as base64 and that they are
set to send in plain text??? Very frustrating.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Cook
Sent: Thursday, May 26, 2005 4:42 PM
To: IMail_Forum@list.ipswitch.com
Subject: RE: [IMail Forum] Blank e-mails
Yes, we do add the tag "This e-mail scanned for viruses by Declude Virus"
In
fact, this is the only part that shows on the e-mails that come through
blank. I will go back and check the log files also to see if I can see
anything. Thanks for the response.
Tim Cook
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of CyberSharks.Net
Support Team
Sent: Thursday, May 26, 2005 3:13 PM
To: IMail_Forum@list.ipswitch.com
Subject: RE: [IMail Forum] Blank e-mails
Do you have any modifications to the body of the email itself such as a
"Scanned by Declude" tag at the bottom of each message or something
similar.
I have seen this cause problems in Outlook Meeting Requests before but not
in an actual email. May be something to test. Also check the logs. Usually
blank subjects/email text mean there was a virus scanner that deleted the
D*
file for the message but not the S* file. This is the cause of the blank
messages most of the time.
Justin Dixon, CCNA
CyberSharks.Net, Inc.
http://www.cybersharks.net
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Cook
Sent: Thursday, May 26, 2005 4:52 PM
To: IMail_Forum@list.ipswitch.com
Subject: RE: [IMail Forum] Blank e-mails
Just to add, I found out that the domain that we are having a problem with
all use Lotus Notes for their e-mail. Are there any problems with Lotus
Notes talking with I-mail?
Tim Cook
Varsity Contractors
IT Technical Support
(208) 232-8599 x3035
[EMAIL PROTECTED]
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Cook
Sent: Thursday, May 26, 2005 2:17 PM
To: IMail_Forum@list.ipswitch.com
Subject: [IMail Forum] Blank e-mails
Has anyone ever seen e-mails that are downloaded from I-mail to either
Outlook or Outlook Express where the body of the e-mail is completely
blank?
We are having this happen a lot lately with a certain external domain. It
seems to only happen when people from this domain reply to a e-mail.
However
lately it has also happened within the company, e-mail both sent and
received from our I-mail server on the same domain.
If I view the e-mail on the webmail before I download it to my Outlook, I
can view it fine. However, when I download it to Outlook, something is
stripping off everything in the body, so it comes through blank. I read
on
Microsoft that sometimes Office XP before SP3 can cause this, however, the
people that it is happening to both have Office 2003 with all the updates
and Service Packs.
This is becoming a big problem, and I'm just wondering if it has anything
to
do with I-mail, or if it is a Windows or Office problem.
Thanks in advance for any responses.
Tim Cook
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