Hi Spike 2017-03-29 5:38 GMT+02:00 Spike <sp...@drba.org>:
> Arno, thanks for taking the time to write back and no worries about lag, > we're all busy and I'm grateful there is a community to interact with to > begin with. > > You're right - the problem went away once I actually configured nut. I > guess I was too "cautious" and when I saw the errors I thought something > was wrong with the usb connection and didn't try to get nut going assuming > it'd failed. Eventually debugging through systemd/udev I realized it was > indeed the device initiating a connection and found out about the pong from > the UPS. > thanks for the confirmation. thanks again and maybe worthwhile to have this documented somewhere, not > sure, maybe the ML archive will work for that. > the mail archive is indeed here for that. cheers, Arno -- Eaton Data Center Automation Solutions - Opensource Leader - http://42ity.org NUT (Network UPS Tools) Project Leader - http://www.networkupstools.org Debian Developer - http://www.debian.org Free Software Developer - http://arnaud.quette.fr best, > > Spike > > On Tue, Mar 28, 2017 at 2:46 AM Arnaud Quette <arnaud.que...@gmail.com> > wrote: > >> >> 2017-03-11 4:55 GMT+01:00 Spike <sp...@drba.org>: >> >> Hi, >> >> >> Hi Spike, >> >> sorry for the lag in answering, I was collecting the needed information. >> >> I have a eaton 1500 that connects to an Ubuntu Xenial box via USB. The >> UPS works, however exactly *ever 5 minutes* it disconnects and reconnects >> and I see this in syslog: >> >> Mar 10 19:50:32 spike kernel: usb 4-5: USB disconnect, device number 103 >> Mar 10 19:50:33 spike kernel: usb 4-5: new low-speed USB device number >> 104 using ohci-pci >> Mar 10 19:50:34 spike kernel: usb 4-5: New USB device found, >> idVendor=0463, idProduct=ffff >> Mar 10 19:50:34 spike kernel: usb 4-5: New USB device strings: Mfr=1, >> Product=2, SerialNumber=4 >> Mar 10 19:50:34 spike kernel: usb 4-5: Product: Ellipse PRO >> Mar 10 19:50:34 spike kernel: usb 4-5: Manufacturer: EATON >> Mar 10 19:50:34 spike kernel: usb 4-5: SerialNumber: P344G46HW9 >> Mar 10 19:50:38 spike kernel: hid-generic 0003:0463:FFFF.1221: >> hiddev0,hidraw2: USB HID v1.10 Device [EATON Ellipse PRO] on >> usb-0000:00:12.0-5/input0 >> >> does anybody have any clue why that's happening? besides spamming the >> logs I'm afraid that it may not reconnect at some point and/or fail when >> it's actually needed. >> >> >> this is a workaround implemented to avoid, under some specific >> conditions, a freeze of the USB communication. >> As far as I've been told, when there is an actual SW communication (such >> as with NUT) with requests and replies in the 5mn timeframe, this should >> not occur. >> >> Could you please: >> - confirm back that there is indeed a SW communication setup (NUT or >> UPower for example), >> - send me back the upsc output for this unit, including the serial number >> and firmware revision >> >> thanks and regards, >> Arno >> >>
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