Regarding your StackExchange questions Anne. For an Open Source StackExchange-like site OSQA (http://www.osqa.net/) could be used.
For StackExchange itself it's free as in beer ( http://area51.stackexchange.com/faq). "How much does Stack Exchange cost? Creating a Stack Exchange site is free. Using a Stack Exchange site is free. The Creative Commons licenseguarantees that questions and answers are free to access, free to use and re-use (with attribution), and free to share… forever." Everett On Tue, May 3, 2011 at 10:48 AM, Anne Gentle <a...@openstack.org> wrote: > Hey all, thanks for asking for my input. :) > > A few months ago, I said it's too early. This month, I do sense a need for > community support, based on questions I see on the docs site and the types > of questions in Launchpad Answers. > > I think we're getting to a real user community and it would be good timing > to start a forum, so I say yes, with the request that we have strong guides. > Jordan and Ron can be our one-percenter guys, the ones who are helpful and > responsive. We'll need other one-percenters. Vish has done a _great_ job > responding to Launchpad Answers. It's getting to be really helpful. But it's > not quite a forum. And it's not about the tool, it's about being responsive, > right? > > I don't want to weigh in too heavily on a tools discussion, because it's > more about the community and people than a tool. The responses here seem to > indicate that sys admins would lean towards forums. I personally like the > Stack Exchange style sites for building a reputation which motivates > participation if done well. However, OpenStack is not a big enough draw for > them to be a "Top Network Site" like Ubuntu. And the tool is certainly not > open source. I don't honestly know pricing or licensing or availability of a > standalone Stack Exchange site. Does anyone have details there? That info > might help with the tools discussion. > > My main point is that I'd like to ensure responsiveness, so we don't have > empty restaurant syndrome in a forum-like support site. The people who will > be most responsive to users and adopters should probably weigh in on the > tools discussion. Devs won't need to monitor the admin community support > site once we get a core group of admins running OpenStack and helping > others. > > So that's my current thinking. > Anne > > > > On Tue, May 3, 2011 at 9:36 AM, Jordan Rinke <jor...@openstack.org> wrote: > >> Interesting because Ron very specifically mentioned being able to find >> useful and relevant information on the Ubuntu forums without bothering >> devs >> at the beginning of this discussion (which Soren then noted as an >> excellent >> point). >> >> We don't have an extended answer from Anne yet, but she did vote Yes on >> the >> survey (unless someone else used her name since there is no real auth). >> >> -----Original Message----- >> From: Thierry Carrez [mailto:thie...@openstack.org] >> Sent: Tuesday, May 03, 2011 9:27 AM >> To: Jordan Rinke >> Cc: openstack@lists.launchpad.net >> Subject: Re: [Openstack] Creating a forum >> >> Jordan Rinke wrote: >> > I think a purely QnA site misses the mark a little, that style is >> > great for a very specific question (And the OSQnA stuff Everett linked >> > looks great) but I think a lot of users are lacking the knowledge to >> > ask a very specific question just yet. So maybe it is that we need a >> > place for random discussion, but that can also specifically answer a >> question as well. >> >> If you take Ubuntu (arguably one of the largest software-related forums in >> the world), the forums are completely ignored by developers, so it relies >> on >> a completely separate user community. It is a source for wrong (or >> outdated) >> technical answers and user frustration. >> >> They recently set up a stackexchange site at ask.ubuntu.com, and it is a >> huge success. Developers and users contribute to it, and it's a valuable >> and >> continuously-updated source of information. >> >> I don't want us to run into the same failure before realizing there is a >> better and more targeted tool available... Personally I would ignore >> forums >> (since they are a waste of time), but contribute to the stackexchange site >> (since they are an easy way to contribute reference information). >> >> > 77.8% voting for a forum at this point (out of 18 responses) >> >> I would wait on Anne's answer before taking any hasty decision based on a >> binary poll. >> >> -- >> Thierry Carrez (ttx) >> Release Manager, OpenStack >> >> >> _______________________________________________ >> Mailing list: https://launchpad.net/~openstack >> Post to : openstack@lists.launchpad.net >> Unsubscribe : https://launchpad.net/~openstack >> More help : https://help.launchpad.net/ListHelp >> > > > _______________________________________________ > Mailing list: https://launchpad.net/~openstack > Post to : openstack@lists.launchpad.net > Unsubscribe : https://launchpad.net/~openstack > More help : https://help.launchpad.net/ListHelp > >
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