Hi, Yes there IS an history entry showing the number of usages
Jens Bothe Sent from mobile/cell > Am 09.04.2016 um 08:38 schrieb Florian Edlhuber <florian.edlhu...@gmx.de>: > > Hi Ralf, > > 08.04.2016 14:58 - Ralf Hildebrandt schrieb: > > We're having a lot of templates for answers and the like. > > Is there any way of finding out how often a template was actively used > > by the agents? > In OTRS 3 there was a Add On from OTRS AG available. It was a add on > for the stats. But for the Version 5 I don't know this function or a > add on available. > > regards > Florian > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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