Anybody has never seen this error in his installation? On mine it's a plague...
2016-04-06 17:01 GMT+02:00 Finetti, Stefano <sfine...@lynx-international.com >: > Hi, > > I have this problem since otrs 4.x, and it is still here, but I don't know > if it is something in my configuration. > > here is the problem: when you create a new external email, if you add a > customer user via the Address Book, it writes the address as "Customer > Name" <customer@email customer_id>. > As you can see, there is the "customer_id" inside the <>, with the result > that the email is sent to customer@emailcustomer_id which is nonexistant > and bounces back. > > I never understood why this happens. > > -- > *Lynx International Srl* > *Stefano Finetti* > *http://www.lynx-international.com <http://www.lynx-international.com>* > > *Lynx International Srl is a part of AXED Group* > Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina > > -- *Lynx International Srl* *Stefano Finetti* *http://www.lynx-international.com <http://www.lynx-international.com>* *Lynx International Srl is a part of AXED Group* Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.
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