Hi Rose,
Please check whether you have any duplicate notification settings in:
Admin->Queue Settings->AutoResponsesAdmin->Ticket Settings->TicketNotifications
Best Regards,
Sujeeva Tissaarachchi
From: Rose Dowson <rose20.dow...@gmail.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Tuesday, 26 April 2016, 20:16
Subject: [otrs] OTRS duplicate notification "event"
Hi,
I have a problem with mail notification when The customer create a new
ticket the agent receive many mails that contain the same body 'ticket Owner
Update'.
Please I want to know what is the problem. Keep on mind that I configured the
agents of each department haven't the same rights.
Please I need a help.
Best Regards,
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