On Tuesday, May 3, 2016 at 9:32:34 PM UTC-4, Smulsky, David wrote:
> Trying to do basic Queue based First Response and Update Escalations..
>
>
>
>
> We can see the countdown occur, but it just goes negative, and no
> notifications are sent to agents subscribed to that queue.. Where should we
> start to look?
You should start by describing your environment (OS, OTRS version), email
config...)
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