Hi, I would do it that way:
* Create a new table wingo_df_values (field_id, field_key, field_value) with unique (field_id, field_key) * change the backend module for Dropdown fields where the possible values are stored to the new table (every time the dynamic field is changed)
* use that new table in the SQL query - Renée Am 10.06.2016 um 14:13 schrieb Olivier Macchioni:
Hello dear list, I’m trying to export a list of tickets directly from the OTRS DB - I’m computing 20 columns, there are 7 joins… the request is not that small… And it takes approx. 50 seconds to generate 5’000 rows I need. Knowing that I will eventually need to export much more than 5’000 rows, this is not acceptable. If I remove *only* the 4 columns where I compute the value of some “Dropdown” dynamic fields linked to tickets, the times drops down to 3 seconds… So I must be doing something wrong in the way I compute the value of dynamic fields…. or maybe the design of the DB itself is suboptimal? The best solution I’ve found so far is a poor man’s parser on the YAML content of dynamic_field.content: SELECT id, (SELECT regexp_replace(config, '.*' || dynamic_field_value.value_text || ': ([^\n]+)\n.*', '\1') FROM dynamic_field_value JOIN dynamic_field ON dynamic_field.id = dynamic_field_value.field_id WHERE dynamic_field_value.object_id = ticket.id AND object_type = 'Ticket' AND dynamic_field.name = 'Category') AS "Category" FROM ticket WHERE ticket.tn = '10479715' Does anyone have a better idea? Thanks, Olivier P.S. I’m using PostgreSQL - it would have been nicer to store the data in JSON format, which is natively supported, it could have save some precious CPU cycles but well... --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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