On Fri, Feb 05, 2010 at 11:45:24AM +0100, Frank Wall wrote:
> Feb 5 11:05:21 OTRS-CGI-10[64066]:
> [Error][Kernel::System::Ticket::TicketGet][Line:997]: No such TicketID (658)!
> Feb 5 11:05:21 OTRS-CGI-10[64066]:
> [Notice][Kernel::System::Ticket::Permission] Permission denied (UserID: 3
> 'ro' on TicketID: 658)!
I was able to solve this problem. It was NOT related to OTRS,
although the second error message ("Permission denied") was quite
confusing to me.
The problem was with the database replication. I did a repair and
now everything is fine.
But I think OTRS should just report "Ticket does not exist" to the
agent/customer, because the error "Permission denied" suggests a
problem where no problem exists ;-)
Regards
Frank Wall
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