Mark, we had a similar request from our agents so I created the attached OPM. I hadn't expected it would be shared so it is still pretty rough. You can at least use it as a guide.
It's a pretty direct re-purposing of the "stock" AgentDashboardTicketGeneric. While we're on the subject of re-use, I'll admit to being a Perl novice and would appreciate any tips on how I might inherit from/extend Perl modules in the future (so that I don't have to manually copy over fixes to the original modules). Any tips? Hugh On Tue, Nov 16, 2010 at 7:33 PM, Mark Shepard < mark.shep...@canoe-ventures.com> wrote: > Hello – > > I’m attempting to create a “My Tickets” view for the agents that will show > only tickets where the logged-in agent is the owner. > > > > I’ve attempted to do this by creating an extra dashlet in > /opt/otrs/Kernel/Config/Files/MyTicket.xml, using “Attribute: > OwnerIDs=1;OwnerIDs=1” as a test. (The double entry is due to what I > understand to be a known bug – referenced at > http://forums.otrs.org/viewtopic.php?f=53&t=6351.) Currently, while the > dashlet was successfully created and I see the filter set correctly under > “My Queues”, under “Locked Tickets” it still shows an owner other than > OwneriDs=1, and under “all” it still shows all tickets (regardless of > owner). > > > > Ultimately, I’d like change the hard-coded OwnerIDs=1 to something dynamic > (e.g., OwnerIDs=$Self->{UserID}), but am unclear how this might be possible. > > > > Any thoughts? > > > > Thanks, > > Mark > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
My Tickets-0.0.1.opm
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