I attempted an update (via qtp-newmodel) last night, which errored
out on the spamassassin package (per earlier messages on the list). I
didn't think this would be a problem and had no reason to believe
this would affect the server. There were a few other packages that
were updated via yum, including a kernel update. So I rebooted the
server.
Everything seems to be fine on the surface. But something is
significantly wrong. None of my users can send email with any
consistency. Most are being soft-rejected, despite being authorized
users connecting on the submission port with proper credentials.
This appears to also be affecting, somehow, incoming email as well,
as several users have reported phone calls from folks outside who
have sent email and not received responses - because the emails in
question were never received.
I need help to troubleshoot and correct this. Where can I find
details on /why/ an attempt to send a message is soft-rejected? qmlog
submission shows the following:
03-28 09:25:17 CHKUSER accepted sender: from
<[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
<jgxhl91:unknown:company-firewall-external-ip> rcpt <> : sender accepted
03-28 09:25:17 CHKUSER accepted rcpt: from
<[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
<jgxhl91:unknown:company-firewall-external-ip> rcpt
<[EMAIL PROTECTED]> : found existing recipient
03-28 09:25:17 connect(): No such file or directory
03-28 09:25:17 qmail-smtpd: qq soft reject (mail server temporarily
rejected message (#4.3.0)): MAILFROM:<[EMAIL PROTECTED]>
RCPTTO:[EMAIL PROTECTED]
03-28 09:25:17 CHKUSER accepted sender: from
<[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
<jgxhl91:unknown:company-firewall-external-ip> rcpt <> : sender accepted
03-28 09:25:17 CHKUSER accepted rcpt: from
<[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
<jgxhl91:unknown:company-firewall-external-ip> rcpt
<[EMAIL PROTECTED]> : found existing recipient
03-28 09:25:17 connect(): No such file or directory
03-28 09:25:17 qmail-smtpd: qq soft reject (mail server temporarily
rejected message (#4.3.0)): MAILFROM:<[EMAIL PROTECTED]>
RCPTTO:[EMAIL PROTECTED]
03-28 09:25:20 tcpserver: end 9699 status 0
03-28 09:25:20 tcpserver: status: 0/100
03-28 09:26:18 tcpserver: status: 1/100
03-28 09:26:18 tcpserver: pid 9758 from company-firewall-external-ip
03-28 09:26:18 tcpserver: ok 9758 mail-server-fqdn:mail-server-ip:
587 :company-firewall-external-ip::2424
03-28 09:26:18 CHKUSER accepted sender: from
<[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
<jgxhl91:unknown:company-firewall-external-ip> rcpt <> : sender accepted
03-28 09:26:18 CHKUSER accepted rcpt: from
<[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
<jgxhl91:unknown:company-firewall-external-ip> rcpt
<[EMAIL PROTECTED]> : found existing recipient
03-28 09:26:18 connect(): No such file or directory
03-28 09:26:18 qmail-smtpd: qq soft reject (mail server temporarily
rejected message (#4.3.0)): MAILFROM:<[EMAIL PROTECTED]>
RCPTTO:[EMAIL PROTECTED]
03-28 09:26:18 CHKUSER accepted sender: from
<[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
<jgxhl91:unknown:company-firewall-external-ip> rcpt <> : sender accepted
03-28 09:26:18 CHKUSER accepted rcpt: from
<[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
<jgxhl91:unknown:company-firewall-external-ip> rcpt
<[EMAIL PROTECTED]> : found existing recipient
03-28 09:26:18 connect(): No such file or directory
03-28 09:26:18 qmail-smtpd: qq soft reject (mail server temporarily
rejected message (#4.3.0)): MAILFROM:<[EMAIL PROTECTED]>
RCPTTO:[EMAIL PROTECTED]
03-28 09:26:21 tcpserver: end 9758 status 0
03-28 09:26:21 tcpserver: status: 0/100
03-28 09:27:19 tcpserver: status: 1/100
03-28 09:27:19 tcpserver: pid 9830 from company-firewall-external-ip
03-28 09:27:19 tcpserver: ok 9830 mail-server-fqdn:mail-server-ip:
587 :company-firewall-external-ip::2448
03-28 09:27:19 CHKUSER accepted sender: from
<[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
<jgxhl91:unknown:company-firewall-external-ip> rcpt <> : sender accepted
03-28 09:27:19 CHKUSER accepted rcpt: from
<[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
<jgxhl91:unknown:company-firewall-external-ip> rcpt
<[EMAIL PROTECTED]> : found existing recipient
03-28 09:27:19 connect(): No such file or directory
03-28 09:27:19 qmail-smtpd: qq soft reject (mail server temporarily
rejected message (#4.3.0)): MAILFROM:<[EMAIL PROTECTED]>
RCPTTO:[EMAIL PROTECTED]
03-28 09:27:19 CHKUSER accepted sender: from
<[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
<jgxhl91:unknown:company-firewall-external-ip> rcpt <> : sender accepted
03-28 09:27:19 CHKUSER accepted rcpt: from
<[EMAIL PROTECTED]:[EMAIL PROTECTED]:> remote
<jgxhl91:unknown:company-firewall-external-ip> rcpt
<[EMAIL PROTECTED]> : found existing recipient
03-28 09:27:19 connect(): No such file or directory
03-28 09:27:19 qmail-smtpd: qq soft reject (mail server temporarily
rejected message (#4.3.0)): MAILFROM:<[EMAIL PROTECTED]>
RCPTTO:[EMAIL PROTECTED]
03-28 09:27:21 tcpserver: end 9830 status 0
03-28 09:27:21 tcpserver: status: 0/100
03-28 09:28:19 tcpserver: status: 1/100
03-28 09:28:19 tcpserver: pid 9868 from company-firewall-external-ip
03-28 09:28:19 tcpserver: ok 9868 mail-server-fqdn:mail-server-ip:
587 :company-firewall-external-ip::2481
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