For anyone following this thread (doubtful as it is old) I've got everything working. After looking through the code I noticed that the patch that Jesse had released for 3.4 that I had tried to apply did not apply fro some reason although I didn't remember getting any errors. So I re-applied the patch to my 3.6 and everything is working as I expected it in the past.
So, I concur with Jesse... His patch does fix the issue :-D Now my only question would be why isn't this patch in the core yet as of 3.6? Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 > From: Mike Coakley <[EMAIL PROTECTED]> > Date: Fri, 07 Jul 2006 15:30:03 -0400 > To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> > Conversation: [rt-users] Custom Fields / Transaction Custom Fields in Scrips > Subject: Re: [rt-users] Custom Fields / Transaction Custom Fields in Scrips > > Hello all... > > In further attempts to get this working I've done the following: > > 1. I upgraded to RT 3.6.0. Upgrade went smooth but this still does not work. > > 2. In further research I found an article in the archives that stated that > this was a known issue back in the 3.4 timeframe basically stating the the > Transaction Custom Fields don't get populated until after the scrips are > run. There was a patch file available through the archives but this patch > file also did not fix my issue. > > So, I'm wondering if anyone has any further help or places I can look. > > Thanks, > > -- > Mike Coakley > Managed Business > http://www.managedbusiness.com > http://my.managedbusiness.com > Voice - 973-252-0770 x2100 > Fax - 973-252-1797 > > > > >> From: Mike Coakley <[EMAIL PROTECTED]> >> Date: Wed, 05 Jul 2006 16:02:42 -0400 >> To: <rt-users@lists.bestpractical.com> >> Conversation: Custom Fields / Transaction Custom Fields in Scrips >> Subject: [rt-users] Custom Fields / Transaction Custom Fields in Scrips >> >> I'm trying to write a custom condition that will trigger every time a >> transaction custom field is updated that will update other custom fields. >> The idea is to keep track of time in a better way. >> >> So I have 2 custom fields: Billable Time and Non-Billable Time. These are >> attached to a ticket. I can easily manually update these fields. I also have >> two Transaction based custom fields: TRANS Billable Time and TRANS >> Non-Billable Time. I want to have a condition that fires when the "TRANS*" >> fields get updated. Then when the condition is fired the action will be to >> update the Billable Time and Non-Billable Time field appropriately. >> >> I've been doing some debugging within the Scrip condition and it appears the >> condition gets tested twice during a "comment" (haven't worked on reply >> yet). BUT I don't see the transaction custom field values so my condition >> fails. So I'm either not retrieving the transaction custom field values >> improperly (I get no value) or I'm not seeing the right condition. >> >> Anyone have any ideas? >> >> Thanks, >> >> -- >> Mike Coakley >> Managed Business >> http://www.managedbusiness.com >> http://my.managedbusiness.com >> Voice - 973-252-0770 x2100 >> Fax - 973-252-1797 >> >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> >> We're hiring! Come hack Perl for Best Practical: >> http://bestpractical.com/about/jobs.html > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html