Hi, > I just bought this scanner -- it seems that the problem is related > to one I've just seen on the mailing list.
Yes, probably. In your case it is definitely a "scan module locked error" - which means you should check the manual and remove the transportation lock. > [snapscan] sense_handler: sense key: 0x04, asc: 0x00, ascq: 0x00, > i1: 0x00, i2: 0x04 > [snapscan] sense_handler: Hardware error. (0x00, 0x04) /Oliver