Hi, > also with mac and official cd found in the box the scanner would go > nut and block itself. i am clueless
> [snapscan] sense_handler: sense key: 0x04, asc: 0x00, ascq: 0x00, > i1: 0x00, i2: 0x04 [snapscan] sense_handler: Hardware error. (0x00, > 0x04) > [snapscan] test_unit_ready: snapscan_cmd command failed: Error > during device I/O [snapscan] wait_scanner_ready: hardware error > detected. This is definitely confirms what I've been suggesting before: You didn't unlock the transportation lock. Now would be a good time to take the scanner's manual and read it. Usually there's also some leaflet like "Quick start guide" which explains how to unlock the scanner /Oliver