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Title: Change Manager Location: Houston, TX Duration: 6 Months Description: Project is to redesign POS invoice and estimate process to meet the needs of the business, comply with regulatory requirements and accurately reflect services and products provided. Current invoice, estimate, and processes must be changed to allow flexibility within system to alter invoice by region, state, etc. to meet regulatory requirements. Additionally, invoice solution must enable enhanced customer experience. Project scope includes: 1. Regulatory and legal issues – Invoice needs to address requirements in the following areas: a. Business name and address must be clearly identified including repair facility registration # and EPA registration #. b. Accurately describe and itemize services and goods provided including parts, labor, subtotals for same, and tax. c. Unit of measure must be indicated without using abbreviations that are difficult to understand. d. Invoice needs to indicate position on vehicle where part(s) were installed, if applicable. e. Invoice needs to indicate whether parts are new, remanufactured, re-conditioned, or re-built. f. Final solution needs to include a defined and standardized estimating process. 2. Technical/hardware – a. Identify if hardware meets the needs of the potential invoice/estimate solutions and measure cost impact to business and franchisees. Roles and Responsibilities: * Enterprise Business & Organizational Change Management Role, with responsibilities including, but not limited to, Business Change Strategy development and execution, Business Communications Strategy development and execution, Business Stakeholder Engagement Strategy development and execution, Business Alignment – Business Process Ownership planning and implementation, Training Analysis, Training Needs Assessment, Training Strategy and management of training execution. Technical Skills and Experience: * Significant business process Change Management experience and capabilities in an enterprise Software Development Life Cycle setting with significant impacts to existing customer facing and internal technology and business processes * Specific prior experience with Enterprise Business & Organizational Change Management, with responsibilities including, but not limited to, Business Change Strategy development and execution, Business Communications Strategy development and execution, Business Stakeholder Engagement Strategy development and execution, Business Alignment – Business Process Ownership planning and implementation, Training Analysis, Training Needs Assessment, Training Strategy and management of training execution. * Significant organizational Change Management experience and capabilities * Strong problem solving skills: able to logically break down a problem into smaller manageable parts to solve * Capability in the use of standard Lubricants software suites and tools such as Excel, Visio, PowerPoint, etc. Soft Skills and Experience: * Strong analytical and critical thinking skills * Ability to work within a complex governance environment with multiple stakeholders * Ability to work with cross functional teams where some team members have operational responsibilities * Experience documenting complex system requirements * Ability/experience working independently and achieving milestones as assigned * Strong communication skills * Strong training development and implementation skills * Significant organizational change and new program/processes uptake management capabilities * Experience working with 3rd party service providers Optional skills (Technical and soft skills…) * Past experience working with an Oil Company Regards Pavan Bandaru BCC USA NJ Inc., Ph: 732-329-9145 Email: pava...@bccusa-nj.com URL: www.bccusa-nj.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "SAP_BASIS" group. To post to this group, send email to SAP_BASIS@googlegroups.com To unsubscribe from this group, send email to sap_basis+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/SAP_BASIS?hl=en -~----------~----~----~----~------~----~------~--~---
