*Please send resume to ning**@westcoastllc.com* <n...@westcoastllc.com>* only with contact information and location of candidate**.*
*Request ID: 6042-1* *Job Title: IT - Technology Lead | IT User Management | Incident and Request Management* *Work Location & Address* Coppell TX 75019* *Contract duration (in months)* 10* *Mandatory Job Details: Must Have Skills (Top 3 technical skills only) * 1. Drive efficiency and effectiveness of the incident management process 2. Prioritizing incidents in terms of impact and urgency. 3. Facilitate post mortem meetings and ensure that action items regarding Incident Management are effectively carried out. Detailed Job Description: Drive efficiency and effectiveness of the incident management process. Identifying all incidents. Matching incidents against incidents with workarounds in place. Resolving incidents as quickly as possible. Prioritizing incidents in terms of impact and urgency. Escalating incidents to other teams as necessary to ensure timely resolution. Monitor the performance of incident management processes and seek to continuously improve the process. Facilitate post mortem meetings and ensure that action items Desired years of experience*: Above 5 years Education/ Certifications (Required): BE Top 3 responsibilities you would expect the Subcon to shoulder and execute*: 1. Facilitate management teleconference bridges to determine business impact and decisions regarding next steps and provide regular incident notifications to impacted lines of business and IT Mgmt. 2. Update incident records with appropriate data including business impact, application affected and relevant details regarding incident resolution. 3. Understand regulatory impacts and reporting based on regulation requirements. *Regards,* * Ning* *West Coast Consulting, LLC **Work – 949 743 0065 x 202 • Direct -949 800 5351* *Fax – 714 844 9091 * *ning**@westcoastllc.com* <r...@westcoastllc.com> *www.westcoastllc.com* <http://www.westcoastllc.com/> -- -- *************************************************************************************** For all SAP related tutorials,Articles,Faqs,Tips www.sapbrainsonline.com **************************************************************************************** You received this message because you are subscribed to the Google Groups "sapbrains" group. To post to this group, send email to sapbrains@googlegroups.com To unsubscribe from this group, send email to sapbrains-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/sapbrains?hl=en --- You received this message because you are subscribed to the Google Groups "sapbrains" group. To unsubscribe from this group and stop receiving emails from it, send an email to sapbrains+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
