Re: no update from ads compliance team for standard_access request

[Aromal S]

Hi,

We are not receiving any timely updates from Compliance team. Escalate the 
issue.

Thanks!

On Thursday 2 May 2024 at 16:38:59 UTC+5:30 Aromal S wrote:

> Hi,
>
> The compliance team is taking a very long time for sharing us any updates. 
> Escalate our request for Standard access. This is affecting our business as 
> well as our users.
>
> Thanks!
>
> On Wednesday 1 May 2024 at 02:06:23 UTC+5:30 Google Ads API Forum Advisor 
> wrote:
>
>> Hi Aromal,
>>
>> Thank you for reaching out to the Google Ads API support team.
>>
>> After reviewing your concern, I understand that you have applied for 
>> standard access and haven’t received any response. Since the access 
>> requests are handled by the Google Ads API Compliance team, we are 
>> transferring the case to the Ads API Compliance team. 
>>
>> @Compliance team, please confirm if you are able to assist in the below 
>> access request.
>>
>> Summary: The user has applied for standard access with the below details.
>>
>>- Google Ads Manager Account (MCC) ID: 3146617433 <(314)%20661-7433> 
>>- Case ID: 8-009634813 
>>
>> Do reach out to the Google Ads API 
>>  support team 
>> for any queries related to the API.
>> This message is in relation to case 
>> "ref:!00D1U01174p.!5004Q02tIq7m:ref" (ADR-00233225)
>>
>> Thanks,
>>   
>> [image: Google Logo] Google Ads API Team 
>>
>>  
>>
>>

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Re: google ads api conversionuploadservice stopped getting erros on click_conversion_already_exists

[gcp admin]

Hi all,
We too have been experiencing this issue for a while now. One day we 
stopped receiving the CLICK_CONVERSION_ALREADY_EXISTS for conversions 
already uploaded. Please can you advise as to whether this is something to 
be concerned about?
Kind regards, Ben


On Monday 11 March 2024 at 18:05:31 UTC Google Ads API Forum Advisor wrote:

> Hello,
>
> We are currently aware of an issue where some conversions can be uploaded 
> multiple times, and are actively investigating.
>
> In the meanwhile, and ongoing in the future, our best practice 
> recommendation is always to avoid uploading duplicate conversions in the 
> first place.
>
> I will keep an eye on our team's progress with this issue and share an 
> update with you as soon as I have any information to share.
>
>   
> This message is in relation to case 
> "ref:!00D1U01174p.!5004Q02rzixv:ref" (ADR-00226218)
>
> Thanks,
>   
> [image: Google Logo] 
> Michael Cloonan 
> Google Ads API Team 
>
>
>

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Re: basic access tokens

[Josh Noren]

Manager Account ID 785-402-8992 in ticket 7-540136290

It has been over a month without an update. 

On Sunday, April 28, 2024 at 7:58:19 PM UTC-4 Google Ads API Forum Advisor 
wrote:

> Hi,
>
> Thank you for providing the additional information.
>
> As informed earlier that the access requests are handled by the Google Ads 
> API Compliance team, we are transferring the case to the Ads API Compliance 
> team.
>
>
> @Compliance team, please confirm if you are able to assist the user.
>
> Summary: The user has applied for basic access with the below details. 
>
>- Google Ads Manager Account (MCC) ID: 785-402-8992 <(785)%20402-8992> 
>- Case ID: User is saying that they never got a case ID.
>
>
>- Access type: Basic API access 
>
> Do reach out to the Google Ads API 
>  support team 
> for any queries related to the API.
>
>   
> This message is in relation to case 
> "ref:!00D1U01174p.!5004Q02tPGwS:ref" (ADR-00232102)
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>
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Re: basic access tokens

[Josh Noren]

Reaching out again. Never heard back. It has been over a month. Ridiculous. 

On Sunday, April 28, 2024 at 7:58:19 PM UTC-4 Google Ads API Forum Advisor 
wrote:

> Hi,
>
> Thank you for providing the additional information.
>
> As informed earlier that the access requests are handled by the Google Ads 
> API Compliance team, we are transferring the case to the Ads API Compliance 
> team.
>
>
> @Compliance team, please confirm if you are able to assist the user.
>
> Summary: The user has applied for basic access with the below details. 
>
>- Google Ads Manager Account (MCC) ID: 785-402-8992 <(785)%20402-8992> 
>- Case ID: User is saying that they never got a case ID.
>
>
>- Access type: Basic API access 
>
> Do reach out to the Google Ads API 
>  support team 
> for any queries related to the API.
>
>   
> This message is in relation to case 
> "ref:!00D1U01174p.!5004Q02tPGwS:ref" (ADR-00232102)
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>
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This email, and any files transmitted with it, is
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intended only for the use of the individual or entity
named above. If the 
reader of this message is not the intended recipient or the
employee or 
agent responsible to deliver it to the intended recipient, you are
hereby 
notified that any dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this 
communication
in error, please immediately notify the sender by return 
e-mail and delete the
original message.

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Google Ads API no response && errors

[chad ji]

Hi Support, We've noticed that the response from the API endpoint 
https://www.googleadservices.com/pagead/conversion/app/1.0 is returning an 
empty list with no error messages, and the 'Attributed' field is false. 
Could you please help us identify the reason for this issue? Alternatively, 
could your company provide a debugging console for us? Additionally, if 
needed, we can provide our link_id and token data."

example request: 
https://www.googleadservices.com/pagead/conversion/app/1.0?app_event_type=first_open_version=3.5.2_token=xgSYNxmov8KBqITCyT02Jg_only_request=0_type=advertisingid=0_id=EDE741EA5D73038EBB1CF2A40B5C70BC_version=13=e77bbfa9-3306-4b48-b51f-f844cc315856_version=3.5.2=1714374645.027993

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Create Ad group ad DISCOVERY_CAROUSEL_AD: FIELD_TYPE_INCOMPATIBLE_WITH_ASSET_TYPE error

[Nga Ngo]

Hi,
I called https://googleads.googleapis.com/v16/customers/../googleAds:mutate via 
Postman and failed to create a ad group ad with error code 
FIELD_TYPE_INCOMPATIBLE_WITH_ASSET_TYPE.

This is the body part that threw error:
{
  "assetOperation": {
"create": {
  "resourceName": "customers/../assets/-5",
  "name": "Asset TEST2 #${RANDOM}",
  "type": "IMAGE",
  "imageAsset": {
"data": "...base64value..."
  }
}
  }
},
{
  "assetOperation": {
"create": {
  "resourceName": "customers/../assets/-6",
  "name": "Asset TEST2 #${RANDOM}",
  "type": "IMAGE",
  "imageAsset": {
"data": "...base64value..."
  }
}
  }
},
{
  "adGroupAdOperation": {
"create": {
  "adGroup": "customers/../adGroups/-3",
  "status": "ENABLED",
  "ad": {
"name": "Ad TEST2",
"type": "DISCOVERY_CAROUSEL_AD",
"finalUrls": [
"https://www...;
],
"discoveryCarouselAd": {
"businessName": "...",
"logoImage": {
"asset": "customers/../assets/-7"
},
"headline": {
"text": "..."
},
"description": {
"text": "..."
},
"carouselCards": [
{
"asset": "customers/../assets/-5"
},
{
"asset": "customers/../assets/-6"
}
]
}
  }
}
  }
}
Below is the response. Please advise. Thanks.
{
"error": {
"code": 400,
"message": "Request contains an invalid argument.",
"status": "INVALID_ARGUMENT",
"details": [
{
"@type": 
"type.googleapis.com/google.ads.googleads.v16.errors.GoogleAdsFailure",
"errors": [
{
"errorCode": {
"assetLinkError": 
"FIELD_TYPE_INCOMPATIBLE_WITH_ASSET_TYPE"
},
"message": "The given asset's type and the 
specified field type are incompatible.",
"trigger": {
"int64Value": "138807277852"
},
"location": {
"fieldPathElements": [
{
"fieldName": "mutate_operations",
"index": 8
},
{
"fieldName": "ad_group_ad_operation"
},
{
"fieldName": "create"
},
{
"fieldName": "ad"
},
{
"fieldName": "discovery_carousel_ad"
},
{
"fieldName": "carousel_cards",
"index": 0
},
{
"fieldName": "asset"
}
]
}
},
{
"errorCode": {
"assetLinkError": 
"FIELD_TYPE_INCOMPATIBLE_WITH_ASSET_TYPE"
},
"message": "The given asset's type and the 
specified field type are incompatible.",
"trigger": {
"int64Value": "138707581647"
},
"location": {
"fieldPathElements": [
{
"fieldName": "mutate_operations",
"index": 8
},
{
"fieldName": "ad_group_ad_operation"
},
{
"fieldName": "create"
},
{
"fieldName": "ad"
},
{
"fieldName": "discovery_carousel_ad"
},
{
"fieldName": 

Re: api standard access (request form not working?)

[Izumi]

Thank you for your escalation.

However, as of today, we have not yet heard from you.
We also do not have a case ID yet.

Please confirm again that the application is being properly processed.

If there is anything I need to do, please let me know.

Thanks.

2024年4月17日水曜日 10:44:17 UTC+9 Google Ads API Forum Advisor:

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted an 
application for the standard access and have not received any update. Since 
the access requests are handled by the Google Ads API Compliance team, we 
are transferring the case to the Ads API Compliance team.

@Compliance team, please confirm if you are able to assist in the below 
access request.

Summary: The user has applied for the standard access with the below 
details. 
   
   - Google Ads Manager Account (MCC) ID: 500-438-9058. 
   - Case ID: The user is saying that case ID is not assigned. 

Do reach out to the Google Ads API 
 support team for 
any queries related to the API.

  
This message is in relation to case 
"ref:!00D1U01174p.!5004Q02tPA1g:ref" (ADR-00231441)

Thanks,
  [image: Google Logo] Google Ads API Team 


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Re: fetching campaigns detail via google ads php client library.

[Varinder Sohal]

Thank you so much for these conversions it helps me a lot but I have 
another query how can I filter Google ads campaign data with a date range 
filter? 

Suppose I want to get last week's clicks, impressions last week's cost, 
etc. I googled a lot about this but somewhere I read about segments and I 
don't want to filter data according to segments because I see on the 
official dashboard of Google Ads how segments filter work.

Note: I have done a complete setup of PHP SDK and completed the code to get 
the active campaigns.

Find the files in attachment
On Wednesday, September 6, 2023 at 2:59:15 AM UTC+5:30 Google Ads API Forum 
Advisor wrote:

> Hi Khushal,
>
> Thanks for reaching out to the Google Ads API Team. I hope you are doing 
> well today.
>
> In relation to your concern, you may see the *Get Campaigns* (
> *https://developers.google.com/google-ads/api/samples/get-campaigns#php* 
> ).
>
> In addition, it appears that your concern is more on implementation or 
> integration of our client libraries rather than anything specific to *Google 
> Ads API *(
> https://developers.google.com/google-ads/api/docs/first-call/overview) 
> itself. Since this is more of an implementation or integration specific 
> issue, then we would recommend also reaching out to the developer who 
> maintains our *PHP* client libraries *here* (
> https://github.com/googleads/google-ads-php).
>
> Have a great day.
>  
> This message is in relation to case "ref:_00D1U1174p._5004Q2oib1V:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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<>

RE: apply for basic access - no response

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have submitted a request 
for the basic access of Google Ads API developer token and waiting for a 
response from the team.

Since the access requests are handled by the Google Ads API Compliance team, we 
are transferring the case to the Ads API Compliance team.

@Compliance team, please confirm if you are able to assist in the below access 
request.

Summary:

The user has applied for the basic access with the below details.

Google Ads Manager Account (MCC) ID: 422-196-8448
Case ID: Client says that they haven't received any Case ID

Do reach out to the Google Ads API support team for any queries related to the 
API.
This message is in relation to case "ref:!00D1U01174p.!5004Q02tIuai:ref" 
(ADR-00234045)

Thanks,

Google Ads API Team

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Apply for Basic Access - no response

[ais...@brendon.hu]

Hello!

I submitted a request for basic Google Ads API access more than two weeks 
ago and I haven't got any response yet.

Case ID - Don't have, where can I find it?
Google Ads Manager Account (MCC) ID -  422-196-8448

Can someone help me?

Regards,
István Antal

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RE: refresh token expires within 7 days - in production

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi Laurence,

Thank you for contacting the Google Ads API support team.

After reviewing your concern, I understand that your refresh token expires 
within 7 days. I would recommend you to check this Refresh token expiration 
documentation for more information on how the refresh token expires.

If the publishing status is "In production" in OAuth consent screen of your 
Google API console, this means that you have already applied this Setting up 
your OAuth consent screen instruction to that account that makes the life of 
the refresh token longer. For further assistance, you may reach out to the 
Google API console support team via the API Console Help link.
This message is in relation to case "ref:!00D1U01174p.!5004Q02tItqj:ref" 
(ADR-00233957)

Thanks,

Google Ads API Team

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Also find us on our blog:
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RE: api call limit & api policy help

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

Thank you for reaching out to the Google Ads API support team.

Please find the answers for your questions below:
1. Has Google Ads API Call limit per min & per day ? do you mind me to guide 
API Call Limit Help Page?

Kindly note that with basic access to yourYes, Google Ads API has policies for 
using it in program and solution development developer token, you can execute 
up to 15,000 API calls per day. However, with standard access to your developer 
token, there are no limits on the number of API calls you can make in a day. I 
would recommend you to kindly refer to the "Access Levels and Permissible Use" 
documentation for more information.

2. Have the Policy that use API Call to develop the solution (web service) ?  
non-personal call (business service call) Policy is diffrent?

Yes, Google Ads API has policies for using it in program and solution 
development. You can refer to the "Google Ads API policies" help center article 
for more information regarding the policies.

3. Can I Use API KEY And Token When I start the service, and use someone's API 
KEY (someone aggred) ?

No, you shouldn't use the API token which is created by someone. You should 
create your own developer token and use it. I would recommend you to kindly 
refer to the "How to apply for a developer token" for more information as it 
describes on how to apply for the developer token.

4. Third Points/ Have the Policy that Third Points's Service's API CALL Policy?

Certainly, when using a third party's service that accesses the Google Ads API, 
it's crucial to understand and adhere to their API call policy. This policy 
dictates the guidelines and limitations regarding the frequency, volume, and 
purpose of API calls made through their service. Before integrating with a 
third-party service, carefully review their API call policy to ensure 
compliance and avoid any potential issues with usage limits or violations of 
terms of service. You can refer to the Google third-party policy article for 
detailed information.

5. Third Points/ Diffrence that Third Points's Service's API Call Limit per min 
& per day AND personal API Call Limit ?
and Have the Policy or Limit that  DEVELOP Policy (ex> CORS Setting, Domain 
white list, ..)

There are no separate restrictions in the API call limit using the third-party 
service. In general, for basic access you can make 15000 calls and for standard 
access you can make unlimited API calls in a day. I would suggest you to refer 
to the "API Limits and Quotas" guide for detailed information regarding the API 
limits and Quotas.

This message is in relation to case "ref:!00D1U01174p.!5004Q02tItoi:ref" 
(ADR-00233936)

Thanks,

Google Ads API Team

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Re: api default access application did not respond.

['Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum]

Hi,

We would like to inform you that this product officially offers support in only 
English. It would be best to reply in English if you can. If not, we will try 
to use Google Translate to support you as best as we can.

After reviewing your concern, I understand that you have applied for basic 
access and haven’t received any response. Since the access requests are handled 
by the Google Ads API Compliance team, we are transferring the case to the Ads 
API Compliance team. Can you kindly provide the following information for the 
compliance team to further assist you with your concern:

Case ID generated from the compliance team in the format 0-0###0 (if 
there is any generated).

@Compliance team, please confirm if you are able to assist in the below access 
request.

Summary:

The user has applied for basic access with the below details.

Google Ads Manager Account (MCC) ID: 397-336-1790
Case ID: Requested

Do reach out to the Google Ads API support team for any queries related to the 
API.
This message is in relation to case "ref:!00D1U01174p.!5004Q02tItjJ:ref" 
(ADR-00233896)

Thanks,

Google Ads API Team

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Refresh token expires within 7 days - In Production

[testing]

Hey,

I put my external app from testing in production, but unverified.
We won't go through the verification process because we fall under this 
category:

If your app falls in anyone of the below category, it is not mandatory for 
your app to complete an OAuth verification. However, you may still complete 
a verification for your app if you want to.
   
   - Personal Use apps: If the app is for your personal use (fewer than 100 
   users), you and your limited number of users can continue using the app 
   without going through verification(users will be allowed to click through 
   “unverified app” warning screens during sign-in). Such apps will need to 
   complete a verification, if they want to grow their user base beyond 100.
   (link )
   
   Despite being in production, the refresh token keeps expiring.
   How to prevent this? 
   Are there any steps necessary to confirm we fall under 'Personal Use 
   apps'?
   
   Kind regards,
   Laurence
   
   

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Create ad group criterion location: UNKNOWN error / The error code is not in this version / Trigger OWNED_AND_OPERATED

[Nga Ngo]

Hi,
I tried calling 
https://googleads.googleapis.com/v16/customers/../googleAds:mutate 
via Postman, but failed due to UNKNOWN error.
This is the body part that threw error:
{
"adGroupCriterionOperation": {
  "create": {
"adGroup":"customers/../adGroups/-3",
"location":{
"geoTargetConstant": "geoTargetConstants/21000"
}
  }
}
}
And below is the response. Please advise. Thanks
{
"error": {
"code": 400,
"message": "Request contains an invalid argument.",
"status": "INVALID_ARGUMENT",
"details": [
{
"@type": 
"type.googleapis.com/google.ads.googleads.v16.errors.GoogleAdsFailure",
"errors": [
{
"errorCode": {
"requestError": "UNKNOWN"
},
"message": "The error code is not in this version.",
"trigger": {
"stringValue": "OWNED_AND_OPERATED"
},
"location": {
"fieldPathElements": [
{
"fieldName": "mutate_operations",
"index": 3
},
{
"fieldName": 
"ad_group_criterion_operation"
},
{
"fieldName": "create"
},
{
"fieldName": "location"
}
]
}
}
],
"requestId": "UGLg9TQgb5fqAY4RcJP9Jg"
}
]
}
}

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Re: no response from ads api basic access application

[Nur]

Hi Support,

I have submitted an application for Basic Access to the Google Ads API one 
week ago and have not received any response. Can someone provide help on 
this? 


Google Ads Account ID: 605-066-3272
Google Manager ID: 644-486-4900

Thank you for the help,
Nursultan

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API Call Limit & API Policy Help

[박재한]

hello, My Name is Jaehan Park. 
thx to check help call.

I would like to these questions.


1. 구글 Ads API 호출에 대한 하루, 분 단위의 호출 횟수 제한이 있는지
Has Google Ads API Call limit per min & per day ?
do you mind me to guide API Call Limit Help Page? 
2. 프로그램, 솔루션 개발 시 Ads API 활용 제한 정책 등이 있는지
Have the Policy that use API Call to develop the solution (web service) ?  
non-personal call (business service call) Policy is diffrent? 
3. 특정 사용자의 API 키, 토큰을 '특정 사용자의 동의 하에' 다른 소프트웨어가 호출해도 되는지
Can I Use API KEY And Token When I start the service, and use someone's API 
KEY (someone aggred)   ?
4. 3)에 사용하는 소프트웨어, 서비스가 구글 Ads API 호출 시 정책 등이 있는지
Third Points/ Have the Policy that Third Points's Service's API CALL 
Policy? 
5. 3)번에 대한 문제가 없다고 판단하고 서비스 개발 시 개인이 본인 구글 Ads API 호출을 하는 것과 타 소프트웨어 (서비스)가 
호출하는 것에 대한 횟수 제한 차이, CORS 등의 제약 사항이 별도로 존재하는지
Third Points/ Diffrence that Third Points's Service's API Call Limit per 
min & per day AND personal API Call Limit ?
and Have the Policy or Limit that  DEVELOP Policy (ex> CORS Setting, Domain 
white list, ..)

I can not speak English very well.. I ask for your understanding..


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Re: api default access application did not respond.

[norman]

30일 전에 기본 접속을 신청했는데 응답이 없습니다.
2024년 5월 7일 화요일 오전 11시 38분 40초 UTC+9에 Google Ads API Forum Advisor님이 작성:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> Upon checking, I can see that your developer token is currently enabled 
> for Test Account Access 
> , 
> which 
> is the default. So, could you confirm whether you have applied for Basic 
> 
>  or 
> Standard 
> 
>  access 
> and are waiting for the response?
>
>   
> This message is in relation to case 
> "ref:!00D1U01174p.!5004Q02tItjJ:ref" (ADR-00233896)
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: the standard access request has been in process for an extended period without a response

[chi ya]

not found Cases ID

在2024年5月6日星期一 UTC+8 21:02:29 写道：

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> Kindly note that the access requests are handled by the Google Ads API 
> Compliance team, we are transferring the case to the Ads API Compliance 
> team. Can you kindly provide the following information for the compliance 
> team to further assist you with your concern: 
>
>- Case ID generated from the compliance team in the format 
>0-0###0 (if there is any generated) 
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request.
> Summary:
> The user has applied for standard access with the below details. 
>
>
>
>- Google Ads Manager Account (MCC) ID:  253-256-6229 <(253)%20256-6229> 
>
>
>- Cases ID: requested 
>
> Do reach out to the *Google Ads API* 
>  support team 
> for any queries related to the API.
>   
> This message is in relation to case 
> "ref:!00D1U01174p.!5004Q02tIswr:ref" (ADR-00233750)
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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