Re: Freerunner GSM Buzz fix, warranty and hopes...
Mike (mwester) wrote: [...] Good email, and good questions. But apparently, the only answer is total silence from Openmoko and the resellers. The term here would be stone-walling. So, Openmoko -- any answers? Or nothing but continued silence? Can you at least tell us why you have nothing to say? -Mike (mwester) (But, hey, at least this original email didn't get the normal flaming responses from the fanboys, which usually run along the lines of: You should be happy that Openmoko gives you anything, it's such hard work, and you have no right to expect that it actually works as advertised!, with the occasional personal insult that people who cannot do surface-mount soldering should not have purchased the phone in the first place. Sigh.) A question is what exactly what advertised. I read this page before buying: http://openmoko.com/product.html It says there is an audio output, so one shuld expect it to work. There is nothing about hi-fi sound quality though, so perhaps they get away with the weak bass. Talking works, .oggs work although the quality isn't excellent. As for the buzz, it depends on how bad it is. If the other end can't hear you properly then it is a defect. If they get some background noise that don't prevent the use as a phone, then it merely is a phone of low but useable quality. Helge Hafting ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Freerunner GSM Buzz fix, warranty and hopes...
Helge Hafting wrote: Mike (mwester) wrote: [...] Good email, and good questions. But apparently, the only answer is total silence from Openmoko and the resellers. The term here would be stone-walling. So, Openmoko -- any answers? Or nothing but continued silence? Can you at least tell us why you have nothing to say? -Mike (mwester) (But, hey, at least this original email didn't get the normal flaming responses from the fanboys, which usually run along the lines of: You should be happy that Openmoko gives you anything, it's such hard work, and you have no right to expect that it actually works as advertised!, with the occasional personal insult that people who cannot do surface-mount soldering should not have purchased the phone in the first place. Sigh.) A question is what exactly what advertised. I read this page before buying: http://openmoko.com/product.html It says there is an audio output, so one shuld expect it to work. There is nothing about hi-fi sound quality though, so perhaps they get away with the weak bass. Talking works, .oggs work although the quality isn't excellent. As for the buzz, it depends on how bad it is. If the other end can't hear you properly then it is a defect. If they get some background noise that don't prevent the use as a phone, then it merely is a phone of low but useable quality. In my opinion and that of the people I have on the other end of the line: lower quality then one might expect for a modern day telephone. E.g. for business conversation or important calls that need normal quality, I have to use another telephone. when people ask me what the buzz is, I feel reluctant to tell it is an Openmoko device because of the bad publicity. I'm trusting OpenMoko will come forth with a proper solution. Helge Hafting ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Freerunner GSM Buzz fix, warranty and hopes...
Helge Hafting ha scritto: As for the buzz, it depends on how bad it is. If the other end can't hear you properly then it is a defect. If they get some background noise that don't prevent the use as a phone, then it merely is a phone of low but useable quality. Helge Hafting The buzz is very bad! There are situations in which the other party shouts me he/she can't hear nothing but the buzz... It's definitely a defect IMHO, not only a matter of quality, in some situations it prevents communication to continue... Bye! ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Freerunner GSM Buzz fix, warranty and hopes...
Hello lists, hello Openmoko and hello dear reseller It is not my first time asking this both on the lists and to Trisoft. It won't be the last I fear... Do we have any hope for a mass fix for the GSM Buzz issue or will we have to buy a GTA03 (and get new hardware issues) ? I am more and more thinking that warranty at Openmoko is a do-it-yourself concept... While I am not a lawyer I would think a do-it-yourself warranty is no warranty, and we are meant to have one... This is not just ranting. Legally, I would say Openmoko would be troubled if some consumer association started asking questions. Same goes for Trisoft, which remain unusually silent when I ask this kind of question without being public about it. Now that everybody is in CC, let's get some answers. To me and probably many other users the critical question is not whether hardware issues get fixed fast or not. The question is a purely logistical one. Will the devices that have been sold so far be fixed one day ? Marc-Olivier Barre. -- Participez au black-out anti-HADOPI : http://www.laquadrature.net/fr/APPEL-HADOPI-blackout-du-net-francais ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Freerunner GSM Buzz fix, warranty and hopes...
The legality of DOA (Dead On Arrival) warranty depends on country of sale. In USA it's totally legal. In Poland 1 year minimum warranty has to be added. Don't know about other EU countries. All of the issues were described on the official webpage, so it's like buying used phone and than complaining about scratches. So basically all those flaws (buzz, gps, #1024 bug) were part of the hardware you bought and warranty should not cover them. All other flaws like screen stops working, some connectors not working - anything that was not described and occured during normal usage of the phone - should be covered by warranty if you have one. I'm not a lawyer but it seems logical to me. Leonti On Wed, Mar 4, 2009 at 3:29 PM, MarcO'Chapeau ma...@marcochapeau.org wrote: Hello lists, hello Openmoko and hello dear reseller It is not my first time asking this both on the lists and to Trisoft. It won't be the last I fear... Do we have any hope for a mass fix for the GSM Buzz issue or will we have to buy a GTA03 (and get new hardware issues) ? I am more and more thinking that warranty at Openmoko is a do-it-yourself concept... While I am not a lawyer I would think a do-it-yourself warranty is no warranty, and we are meant to have one... This is not just ranting. Legally, I would say Openmoko would be troubled if some consumer association started asking questions. Same goes for Trisoft, which remain unusually silent when I ask this kind of question without being public about it. Now that everybody is in CC, let's get some answers. To me and probably many other users the critical question is not whether hardware issues get fixed fast or not. The question is a purely logistical one. Will the devices that have been sold so far be fixed one day ? Marc-Olivier Barre. -- Participez au black-out anti-HADOPI : http://www.laquadrature.net/fr/APPEL-HADOPI-blackout-du-net-francais ___ hardware mailing list hardw...@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/hardware ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
Re: Freerunner GSM Buzz fix, warranty and hopes...
On Wednesday 04 March 2009, Leonti Bielski wrote: The legality of DOA (Dead On Arrival) warranty depends on country of sale. In USA it's totally legal. In Poland 1 year minimum warranty has to be added. Don't know about other EU countries. All of the issues were described on the official webpage, so it's like buying used phone and than complaining about scratches. So basically all those flaws (buzz, gps, #1024 bug) were part of the hardware you bought and warranty should not cover them. All other flaws like screen stops working, some connectors not working - anything that was not described and occured during normal usage of the phone - should be covered by warranty if you have one. I'm not a lawyer but it seems logical to me. and what about those who bought a FR from the first batch? E ___ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community
