Re: Re[2]: [IMail Forum] Imail, Declude, AV
Nearly all software vendors are looking for ways to manage the support costs. The ironic part is that many vendors are implementing lists like this one because it is cheaper than providing phone support. So Ipswitch is just leading the way to next step: abandoning the support list as well. Ben BC Web - Original Message - From: Evans Martin [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, December 04, 2001 6:41 PM Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV Ipswitch employees used to take part in the list quite a bit. I even received a call from the president of the company one time after posting a negative response to a licensing change. The main problem with Ipswitch is they just don't listen to their customers anymore. They must have a few really big customers who don't mind the price and provide their own support. I have used Imail since v3.0 and boy have things changed since then. I guess success spoiled them. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Don Wolff Sent: Tuesday, December 04, 2001 3:51 PM To: [EMAIL PROTECTED] Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV But why? Why not participate on your own list??? Seems like a very good way to create good will with your customers, and a simple way to deal with a lot of the repetitive questions you get on your other forum. It jsut doesn't make sense to listen to the list if you are not going to help out. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of IMail Forum Sent: Tuesday, December 04, 2001 12:30 PM To: [EMAIL PROTECTED] Subject: Re: Re[2]: [IMail Forum] Imail, Declude, AV Small blurb: Ipswitch provides this list as a forum for customers to share their experiences and solutions. Although we monitor this list and occasionally submit answers or product information, we typically do not answer questions posted here. Questions for Ipswitch Technical Support should be sent to the location described below. http://askatech.ipswitch.com - Original Message - From: andyb@thumpernet [EMAIL PROTECTED] To: Todd Holt [EMAIL PROTECTED] Sent: Tuesday, December 04, 2001 10:42 AM Subject: Re[2]: [IMail Forum] Imail, Declude, AV Hi, I think it would be great if an Imail tech support person would help on this list. I'm on the one for Vircom RADIUS, and their tech support people on on there all time. Thanks, Andy Baldwin [EMAIL PROTECTED] http://www.thumpernet.com 315-282-0020 Monday, December 03, 2001, 4:58:55 PM, you wrote: TH $.02 TH As I see it, IPSwitch took themselves out of the game by not replying to TH emails on this this (I won't even address the tech support issue because I TH have always received my tech support from this list). If IPSwitch wants TH back into the game, I don't think anyone on this list would mind if they TH started replying to posts and offering support, as long as it is done TH honestly and openly. This includes letting everyone know who you are, TH accepting the criticism of issues, and being genuinely helpful. I would TH hope that most people on this list would be forgiving to IPSwitch in the TH name of improving their own mail servers. TH /$.02 TH Todd TH -Original Message- TH From: [EMAIL PROTECTED] TH [mailto:[EMAIL PROTECTED]]On Behalf Of Rick Peacock TH Sent: Monday, December 03, 2001 3:00 PM TH To: [EMAIL PROTECTED] TH Subject: [IMail Forum] Imail, Declude, AV TH First, I should clarify that Scott did NOT say that he contacted the CTO. TH That was Roger Heath. My sincere apologies for the misunderstanding. I had TH lumped Roger and Scott in with the Pro-Delude crowd which seemed to be TH flaming a product and company I have trusted for many years. TH I think that everyone will agree that not every solution works for every TH customer. Delude obviously has had great success for many years, providing a TH service not available before now. Some people will continue to use Delude, TH while others will switch to ImailAV. Each has its pros and cons. I know that TH we will use the Imail AV, because it was built by IPSwitch and runs with TH Symantec, a world leader in AV. TH There is a severe lack of good business in this world, and IPSwitch has TH always done good by me. When I find a company that works for me,and with me, TH I stick by them . As I said earlier, I don't know Delude, or ever heard of TH it before now. I am just defending IPSwitch, as they are unable to defend TH themselves (See the Harry Sack's Brother? emails - just as snide as I have TH been). Anyone defending IPSwitch is suddenly under suspicion. TH Perhaps there will come a time when IPSwitch can respond to our posts here TH just as we do. Until then, I will defend IPSwitch, not for personal gain, TH but for professional pride
RE: Re[2]: [IMail Forum] Imail, Declude, AV
I have no idea what this post is all about Terry. If you read the archives I do not see any trashing of Daniel. The last post I made on Daniel actually asked where he was. http://www.mail-archive.com/imail_forum@list.ipswitch.com/msg41250.html Craig. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Smart Business Lists Sent: Tuesday, December 04, 2001 7:06 PM To: [EMAIL PROTECTED] Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV Daniel Donnelly used to answer a lot of questions and offer excellent advice. But he was subjected to merciless and terrible personal attacks about the time that Imail 7 was released. To his credit he took an awful lot of abuse without replying but he did stop posting. I suspect the treatment he received by the list would make any ipswitch employee think twice about posting. Terry Fritts Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Re: Re[2]: [IMail Forum] Imail, Declude, AV
Suddenly, an Ipswitch employee rises to the bait. Nonsense! Dave In reply to 5 Dec message from [EMAIL PROTECTED]: Nearly all software vendors are looking for ways to manage the support costs. The ironic part is that many vendors are implementing lists like this one because it is cheaper than providing phone support. So Ipswitch is just leading the way to next step: abandoning the support list as well. Ben BC Web - Original Message - From: Evans Martin [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, December 04, 2001 6:41 PM Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV Ipswitch employees used to take part in the list quite a bit. I even received a call from the president of the company one time after posting a negative response to a licensing change. The main problem with Ipswitch is they just don't listen to their customers anymore. They must have a few really big customers who don't mind the price and provide their own support. I have used Imail since v3.0 and boy have things changed since then. I guess success spoiled them. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Don Wolff Sent: Tuesday, December 04, 2001 3:51 PM To: [EMAIL PROTECTED] Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV But why? Why not participate on your own list??? Seems like a very good way to create good will with your customers, and a simple way to deal with a lot of the repetitive questions you get on your other forum. It jsut doesn't make sense to listen to the list if you are not going to help out. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of IMail Forum Sent: Tuesday, December 04, 2001 12:30 PM To: [EMAIL PROTECTED] Subject: Re: Re[2]: [IMail Forum] Imail, Declude, AV Small blurb: Ipswitch provides this list as a forum for customers to share their experiences and solutions. Although we monitor this list and occasionally submit answers or product information, we typically do not answer questions posted here. Questions for Ipswitch Technical Support should be sent to the location described below. http://askatech.ipswitch.com - Original Message - From: andyb@thumpernet [EMAIL PROTECTED] To: Todd Holt [EMAIL PROTECTED] Sent: Tuesday, December 04, 2001 10:42 AM Subject: Re[2]: [IMail Forum] Imail, Declude, AV Hi, I think it would be great if an Imail tech support person would help on this list. I'm on the one for Vircom RADIUS, and their tech support people on on there all time. Thanks, Andy Baldwin [EMAIL PROTECTED] http://www.thumpernet.com 315-282-0020 Monday, December 03, 2001, 4:58:55 PM, you wrote: TH $.02 TH As I see it, IPSwitch took themselves out of the game by not replying to TH emails on this this (I won't even address the tech support issue because I TH have always received my tech support from this list). If IPSwitch wants TH back into the game, I don't think anyone on this list would mind if they TH started replying to posts and offering support, as long as it is done TH honestly and openly. This includes letting everyone know who you are, TH accepting the criticism of issues, and being genuinely helpful. I would TH hope that most people on this list would be forgiving to IPSwitch in the TH name of improving their own mail servers. TH /$.02 TH Todd TH -Original Message- TH From: [EMAIL PROTECTED] TH [mailto:[EMAIL PROTECTED]]On Behalf Of Rick Peacock TH Sent: Monday, December 03, 2001 3:00 PM TH To: [EMAIL PROTECTED] TH Subject: [IMail Forum] Imail, Declude, AV TH First, I should clarify that Scott did NOT say that he contacted the CTO. TH That was Roger Heath. My sincere apologies for the misunderstanding. I had TH lumped Roger and Scott in with the Pro-Delude crowd which seemed to be TH flaming a product and company I have trusted for many years. TH I think that everyone will agree that not every solution works for every TH customer. Delude obviously has had great success for many years, providing a TH service not available before now. Some people will continue to use Delude, TH while others will switch to ImailAV. Each has its pros and cons. I know that TH we will use the Imail AV, because it was built by IPSwitch and runs with TH Symantec, a world leader in AV. TH There is a severe lack of good business in this world, and IPSwitch has TH always done good by me. When I find a company that works for me,and with me, TH I stick by them . As I said earlier, I don't know Delude, or ever heard of TH it before now. I am just defending IPSwitch, as they are unable to defend TH themselves (See the Harry Sack's Brother? emails - just as snide as I have TH been). Anyone defending IPSwitch is suddenly under suspicion. TH Perhaps there will come a time when IPSwitch can respond to our posts
Re: Re[2]: [IMail Forum] Imail, Declude, AV
I think this forum is a great resource and I would like to point out that despite whatever opinions have been expressed here Ipswitch has not, to my knowledge, censored any of them. Imail as a product has it's fine points, however it is still a developing product, under (I hope) constant improvement. As long as they continue to make improvements to it and it still provides a good value for the dollar my company will continue to use it. Customer support techs will always be a bone of contention for most companies. The salaries rarely attract the best of breed and on the rare occasion it does, these individuals usually move up (rather quickly I might add) the corporate ladder and out of the direct customer support arena. I think we should all realize this is common to most companies, as the real profits are in the sales and not in the after sales support. It is a bit of a sad commentary on the industry as a whole. I could name a number of other software/hardware venders who's customer base could benefit immensely if only they had a forum half as useful as this one. Well enough maudlin thinking and back to fixing what ever broke, blue screened or whatever in the time it took you to read this. Kevin Childers NetQuick Customer Support. (910) 486-7845 / (888) 228-0312 Fayetteville Internet Communications APCNet - FayNet - NetQuick - QuickWAN - Original Message - From: Dave MacMillan [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wednesday, December 05, 2001 4:11 PM Subject: Re: Re[2]: [IMail Forum] Imail, Declude, AV Suddenly, an Ipswitch employee rises to the bait. Nonsense! Dave In reply to 5 Dec message from [EMAIL PROTECTED]: Nearly all software vendors are looking for ways to manage the support costs. The ironic part is that many vendors are implementing lists like this one because it is cheaper than providing phone support. So Ipswitch is just leading the way to next step: abandoning the support list as well. Ben BC Web - Original Message - From: Evans Martin [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, December 04, 2001 6:41 PM Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV Ipswitch employees used to take part in the list quite a bit. I even received a call from the president of the company one time after posting a negative response to a licensing change. The main problem with Ipswitch is they just don't listen to their customers anymore. They must have a few really big customers who don't mind the price and provide their own support. I have used Imail since v3.0 and boy have things changed since then. I guess success spoiled them. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Don Wolff Sent: Tuesday, December 04, 2001 3:51 PM To: [EMAIL PROTECTED] Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV But why? Why not participate on your own list??? Seems like a very good way to create good will with your customers, and a simple way to deal with a lot of the repetitive questions you get on your other forum. It jsut doesn't make sense to listen to the list if you are not going to help out. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of IMail Forum Sent: Tuesday, December 04, 2001 12:30 PM To: [EMAIL PROTECTED] Subject: Re: Re[2]: [IMail Forum] Imail, Declude, AV Small blurb: Ipswitch provides this list as a forum for customers to share their experiences and solutions. Although we monitor this list and occasionally submit answers or product information, we typically do not answer questions posted here. Questions for Ipswitch Technical Support should be sent to the location described below. http://askatech.ipswitch.com - Original Message - From: andyb@thumpernet [EMAIL PROTECTED] To: Todd Holt [EMAIL PROTECTED] Sent: Tuesday, December 04, 2001 10:42 AM Subject: Re[2]: [IMail Forum] Imail, Declude, AV Hi, I think it would be great if an Imail tech support person would help on this list. I'm on the one for Vircom RADIUS, and their tech support people on on there all time. Thanks, Andy Baldwin [EMAIL PROTECTED] http://www.thumpernet.com 315-282-0020 Monday, December 03, 2001, 4:58:55 PM, you wrote: TH $.02 TH As I see it, IPSwitch took themselves out of the game by not replying to TH emails on this this (I won't even address the tech support issue because I TH have always received my tech support from this list). If IPSwitch wants TH back into the game, I don't think anyone on this list would mind if they TH started replying to posts and offering support, as long as it is done TH honestly and openly. This includes letting everyone know who you are, TH accepting the criticism of issues, and being genuinely helpful. I would TH
Re[2]: [IMail Forum] Imail, Declude, AV
Hi, I think it would be great if an Imail tech support person would help on this list. I'm on the one for Vircom RADIUS, and their tech support people on on there all time. Thanks, Andy Baldwin [EMAIL PROTECTED] http://www.thumpernet.com 315-282-0020 Monday, December 03, 2001, 4:58:55 PM, you wrote: TH $.02 TH As I see it, IPSwitch took themselves out of the game by not replying to TH emails on this this (I won't even address the tech support issue because I TH have always received my tech support from this list). If IPSwitch wants TH back into the game, I don't think anyone on this list would mind if they TH started replying to posts and offering support, as long as it is done TH honestly and openly. This includes letting everyone know who you are, TH accepting the criticism of issues, and being genuinely helpful. I would TH hope that most people on this list would be forgiving to IPSwitch in the TH name of improving their own mail servers. TH /$.02 TH Todd TH -Original Message- TH From: [EMAIL PROTECTED] TH [mailto:[EMAIL PROTECTED]]On Behalf Of Rick Peacock TH Sent: Monday, December 03, 2001 3:00 PM TH To: [EMAIL PROTECTED] TH Subject: [IMail Forum] Imail, Declude, AV TH First, I should clarify that Scott did NOT say that he contacted the CTO. TH That was Roger Heath. My sincere apologies for the misunderstanding. I had TH lumped Roger and Scott in with the Pro-Delude crowd which seemed to be TH flaming a product and company I have trusted for many years. TH I think that everyone will agree that not every solution works for every TH customer. Delude obviously has had great success for many years, providing a TH service not available before now. Some people will continue to use Delude, TH while others will switch to ImailAV. Each has its pros and cons. I know that TH we will use the Imail AV, because it was built by IPSwitch and runs with TH Symantec, a world leader in AV. TH There is a severe lack of good business in this world, and IPSwitch has TH always done good by me. When I find a company that works for me,and with me, TH I stick by them . As I said earlier, I don't know Delude, or ever heard of TH it before now. I am just defending IPSwitch, as they are unable to defend TH themselves (See the Harry Sack's Brother? emails - just as snide as I have TH been). Anyone defending IPSwitch is suddenly under suspicion. TH Perhaps there will come a time when IPSwitch can respond to our posts here TH just as we do. Until then, I will defend IPSwitch, not for personal gain, TH but for professional pride. TH Rick TH Please visit http://www.ipswitch.com/support/mailing-lists.html TH to be removed from this list. TH An Archive of this list is available at: TH http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ TH Please visit http://www.ipswitch.com/support/mailing-lists.html TH to be removed from this list. TH An Archive of this list is available at: TH http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Re: Re[2]: [IMail Forum] Imail, Declude, AV
Small blurb: Ipswitch provides this list as a forum for customers to share their experiences and solutions. Although we monitor this list and occasionally submit answers or product information, we typically do not answer questions posted here. Questions for Ipswitch Technical Support should be sent to the location described below. http://askatech.ipswitch.com - Original Message - From: andyb@thumpernet [EMAIL PROTECTED] To: Todd Holt [EMAIL PROTECTED] Sent: Tuesday, December 04, 2001 10:42 AM Subject: Re[2]: [IMail Forum] Imail, Declude, AV Hi, I think it would be great if an Imail tech support person would help on this list. I'm on the one for Vircom RADIUS, and their tech support people on on there all time. Thanks, Andy Baldwin [EMAIL PROTECTED] http://www.thumpernet.com 315-282-0020 Monday, December 03, 2001, 4:58:55 PM, you wrote: TH $.02 TH As I see it, IPSwitch took themselves out of the game by not replying to TH emails on this this (I won't even address the tech support issue because I TH have always received my tech support from this list). If IPSwitch wants TH back into the game, I don't think anyone on this list would mind if they TH started replying to posts and offering support, as long as it is done TH honestly and openly. This includes letting everyone know who you are, TH accepting the criticism of issues, and being genuinely helpful. I would TH hope that most people on this list would be forgiving to IPSwitch in the TH name of improving their own mail servers. TH /$.02 TH Todd TH -Original Message- TH From: [EMAIL PROTECTED] TH [mailto:[EMAIL PROTECTED]]On Behalf Of Rick Peacock TH Sent: Monday, December 03, 2001 3:00 PM TH To: [EMAIL PROTECTED] TH Subject: [IMail Forum] Imail, Declude, AV TH First, I should clarify that Scott did NOT say that he contacted the CTO. TH That was Roger Heath. My sincere apologies for the misunderstanding. I had TH lumped Roger and Scott in with the Pro-Delude crowd which seemed to be TH flaming a product and company I have trusted for many years. TH I think that everyone will agree that not every solution works for every TH customer. Delude obviously has had great success for many years, providing a TH service not available before now. Some people will continue to use Delude, TH while others will switch to ImailAV. Each has its pros and cons. I know that TH we will use the Imail AV, because it was built by IPSwitch and runs with TH Symantec, a world leader in AV. TH There is a severe lack of good business in this world, and IPSwitch has TH always done good by me. When I find a company that works for me,and with me, TH I stick by them . As I said earlier, I don't know Delude, or ever heard of TH it before now. I am just defending IPSwitch, as they are unable to defend TH themselves (See the Harry Sack's Brother? emails - just as snide as I have TH been). Anyone defending IPSwitch is suddenly under suspicion. TH Perhaps there will come a time when IPSwitch can respond to our posts here TH just as we do. Until then, I will defend IPSwitch, not for personal gain, TH but for professional pride. TH Rick TH Please visit http://www.ipswitch.com/support/mailing-lists.html TH to be removed from this list. TH An Archive of this list is available at: TH http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ TH Please visit http://www.ipswitch.com/support/mailing-lists.html TH to be removed from this list. TH An Archive of this list is available at: TH http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
RE: Re[2]: [IMail Forum] Imail, Declude, AV
But why? Why not participate on your own list??? Seems like a very good way to create good will with your customers, and a simple way to deal with a lot of the repetitive questions you get on your other forum. It jsut doesn't make sense to listen to the list if you are not going to help out. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of IMail Forum Sent: Tuesday, December 04, 2001 12:30 PM To: [EMAIL PROTECTED] Subject: Re: Re[2]: [IMail Forum] Imail, Declude, AV Small blurb: Ipswitch provides this list as a forum for customers to share their experiences and solutions. Although we monitor this list and occasionally submit answers or product information, we typically do not answer questions posted here. Questions for Ipswitch Technical Support should be sent to the location described below. http://askatech.ipswitch.com - Original Message - From: andyb@thumpernet [EMAIL PROTECTED] To: Todd Holt [EMAIL PROTECTED] Sent: Tuesday, December 04, 2001 10:42 AM Subject: Re[2]: [IMail Forum] Imail, Declude, AV Hi, I think it would be great if an Imail tech support person would help on this list. I'm on the one for Vircom RADIUS, and their tech support people on on there all time. Thanks, Andy Baldwin [EMAIL PROTECTED] http://www.thumpernet.com 315-282-0020 Monday, December 03, 2001, 4:58:55 PM, you wrote: TH $.02 TH As I see it, IPSwitch took themselves out of the game by not replying to TH emails on this this (I won't even address the tech support issue because I TH have always received my tech support from this list). If IPSwitch wants TH back into the game, I don't think anyone on this list would mind if they TH started replying to posts and offering support, as long as it is done TH honestly and openly. This includes letting everyone know who you are, TH accepting the criticism of issues, and being genuinely helpful. I would TH hope that most people on this list would be forgiving to IPSwitch in the TH name of improving their own mail servers. TH /$.02 TH Todd TH -Original Message- TH From: [EMAIL PROTECTED] TH [mailto:[EMAIL PROTECTED]]On Behalf Of Rick Peacock TH Sent: Monday, December 03, 2001 3:00 PM TH To: [EMAIL PROTECTED] TH Subject: [IMail Forum] Imail, Declude, AV TH First, I should clarify that Scott did NOT say that he contacted the CTO. TH That was Roger Heath. My sincere apologies for the misunderstanding. I had TH lumped Roger and Scott in with the Pro-Delude crowd which seemed to be TH flaming a product and company I have trusted for many years. TH I think that everyone will agree that not every solution works for every TH customer. Delude obviously has had great success for many years, providing a TH service not available before now. Some people will continue to use Delude, TH while others will switch to ImailAV. Each has its pros and cons. I know that TH we will use the Imail AV, because it was built by IPSwitch and runs with TH Symantec, a world leader in AV. TH There is a severe lack of good business in this world, and IPSwitch has TH always done good by me. When I find a company that works for me,and with me, TH I stick by them . As I said earlier, I don't know Delude, or ever heard of TH it before now. I am just defending IPSwitch, as they are unable to defend TH themselves (See the Harry Sack's Brother? emails - just as snide as I have TH been). Anyone defending IPSwitch is suddenly under suspicion. TH Perhaps there will come a time when IPSwitch can respond to our posts here TH just as we do. Until then, I will defend IPSwitch, not for personal gain, TH but for professional pride. TH Rick TH Please visit http://www.ipswitch.com/support/mailing-lists.html TH to be removed from this list. TH An Archive of this list is available at: TH http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ TH Please visit http://www.ipswitch.com/support/mailing-lists.html TH to be removed from this list. TH An Archive of this list is available at: TH http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
RE: Re[2]: [IMail Forum] Imail, Declude, AV
Daniel Donnelly used to answer a lot of questions and offer excellent advice. But he was subjected to merciless and terrible personal attacks about the time that Imail 7 was released. To his credit he took an awful lot of abuse without replying but he did stop posting. I suspect the treatment he received by the list would make any ipswitch employee think twice about posting. Terry Fritts -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Don Wolff But why? Why not participate on your own list??? Seems like a very good way to create good will with your customers, and a simple way to deal with a lot of the repetitive questions you get on your other forum. It jsut doesn't make sense to listen to the list if you are not going to help out. Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
RE: Re[2]: [IMail Forum] Imail, Declude, AV
Ipswitch employees used to take part in the list quite a bit. I even received a call from the president of the company one time after posting a negative response to a licensing change. The main problem with Ipswitch is they just don't listen to their customers anymore. They must have a few really big customers who don't mind the price and provide their own support. I have used Imail since v3.0 and boy have things changed since then. I guess success spoiled them. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Don Wolff Sent: Tuesday, December 04, 2001 3:51 PM To: [EMAIL PROTECTED] Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV But why? Why not participate on your own list??? Seems like a very good way to create good will with your customers, and a simple way to deal with a lot of the repetitive questions you get on your other forum. It jsut doesn't make sense to listen to the list if you are not going to help out. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of IMail Forum Sent: Tuesday, December 04, 2001 12:30 PM To: [EMAIL PROTECTED] Subject: Re: Re[2]: [IMail Forum] Imail, Declude, AV Small blurb: Ipswitch provides this list as a forum for customers to share their experiences and solutions. Although we monitor this list and occasionally submit answers or product information, we typically do not answer questions posted here. Questions for Ipswitch Technical Support should be sent to the location described below. http://askatech.ipswitch.com - Original Message - From: andyb@thumpernet [EMAIL PROTECTED] To: Todd Holt [EMAIL PROTECTED] Sent: Tuesday, December 04, 2001 10:42 AM Subject: Re[2]: [IMail Forum] Imail, Declude, AV Hi, I think it would be great if an Imail tech support person would help on this list. I'm on the one for Vircom RADIUS, and their tech support people on on there all time. Thanks, Andy Baldwin [EMAIL PROTECTED] http://www.thumpernet.com 315-282-0020 Monday, December 03, 2001, 4:58:55 PM, you wrote: TH $.02 TH As I see it, IPSwitch took themselves out of the game by not replying to TH emails on this this (I won't even address the tech support issue because I TH have always received my tech support from this list). If IPSwitch wants TH back into the game, I don't think anyone on this list would mind if they TH started replying to posts and offering support, as long as it is done TH honestly and openly. This includes letting everyone know who you are, TH accepting the criticism of issues, and being genuinely helpful. I would TH hope that most people on this list would be forgiving to IPSwitch in the TH name of improving their own mail servers. TH /$.02 TH Todd TH -Original Message- TH From: [EMAIL PROTECTED] TH [mailto:[EMAIL PROTECTED]]On Behalf Of Rick Peacock TH Sent: Monday, December 03, 2001 3:00 PM TH To: [EMAIL PROTECTED] TH Subject: [IMail Forum] Imail, Declude, AV TH First, I should clarify that Scott did NOT say that he contacted the CTO. TH That was Roger Heath. My sincere apologies for the misunderstanding. I had TH lumped Roger and Scott in with the Pro-Delude crowd which seemed to be TH flaming a product and company I have trusted for many years. TH I think that everyone will agree that not every solution works for every TH customer. Delude obviously has had great success for many years, providing a TH service not available before now. Some people will continue to use Delude, TH while others will switch to ImailAV. Each has its pros and cons. I know that TH we will use the Imail AV, because it was built by IPSwitch and runs with TH Symantec, a world leader in AV. TH There is a severe lack of good business in this world, and IPSwitch has TH always done good by me. When I find a company that works for me,and with me, TH I stick by them . As I said earlier, I don't know Delude, or ever heard of TH it before now. I am just defending IPSwitch, as they are unable to defend TH themselves (See the Harry Sack's Brother? emails - just as snide as I have TH been). Anyone defending IPSwitch is suddenly under suspicion. TH Perhaps there will come a time when IPSwitch can respond to our posts here TH just as we do. Until then, I will defend IPSwitch, not for personal gain, TH but for professional pride. TH Rick TH Please visit http://www.ipswitch.com/support/mailing-lists.html TH to be removed from this list. TH An Archive of this list is available at: TH http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ TH Please visit http://www.ipswitch.com/support/mailing-lists.html TH to be removed from this list. TH An Archive of this list is available at: TH http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail
