[Bug 156933] Data going missing from saves

2024-04-07 Thread bugzilla-daemon
https://bugs.documentfoundation.org/show_bug.cgi?id=156933

QA Administrators  changed:

   What|Removed |Added

 Status|NEEDINFO|RESOLVED
 Resolution|--- |INSUFFICIENTDATA

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[Bug 156933] Data going missing from saves

2024-04-07 Thread bugzilla-daemon
https://bugs.documentfoundation.org/show_bug.cgi?id=156933

--- Comment #3 from QA Administrators  ---
Dear adam_braithwaite,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp

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[Bug 156933] Data going missing from saves

2024-03-07 Thread bugzilla-daemon
https://bugs.documentfoundation.org/show_bug.cgi?id=156933

--- Comment #2 from QA Administrators  ---
Dear adam_braithwaite,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

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[Libreoffice-bugs] [Bug 156933] Data going missing from saves

2023-09-09 Thread bugzilla-daemon
https://bugs.documentfoundation.org/show_bug.cgi?id=156933

Stéphane Guillou (stragu)  changed:

   What|Removed |Added

 Ever confirmed|0   |1
 Status|UNCONFIRMED |NEEDINFO
 CC||stephane.guillou@libreoffic
   ||e.org
   Keywords||dataLoss

--- Comment #1 from Stéphane Guillou (stragu) 
 ---
Thank you for the report, Adam.
In its current form, the issue you describe would be very hard to reproduce.
Can you please provide more information:
- Full version information copied from Help > About LibreOffice
- Where is the file saved? Hard drive, networked location...?
- What are you settings in Tools > Options > Load/Save > General > Save?
- It might sound silly, but please also double-check that you haven't been
using different version of what you think is one single file.

After you have provided us with that, I think the best course of action is to:
- (backup if needed and) reset your user profile (more info on
https://wiki.documentfoundation.org/UserProfile)
- update to LO 7.5.6, recently released
- monitor if the issue occurs again, and if it does, let us know if you have
more precise information (for example, does it happen if the computer goes to
sleep?)

Thank you!

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