Re: [otrs] Edit response header
Hi Nils,
Could you please tell me where that is?
On Sunday, April 3, 2011, Nils Leideck nils.leid...@leidex.net wrote:
Dear Muhammad,
I ata least can tell you that the Subject is available in the
QData{“Subject”} variable.You have to try and error with the other details.
On 03.04.2011, at 11:33, Muhammad El-Sergani wrote:
Well, I checked that but couldn't reach anything, I couldn't find where to
include the required style.
This is what the system uses in its replies:
04/02/2011 08:47 - Muhammad El-Sergani wrote:
And I would like it to reply using the following header:
Original Message Subject: Re: Original TTFrom: XXX
x...@xyz.comTo: YYY y...@abc.comCC: ZZZ z...@xyz.comDate: 17/3/2011
3:10 PM
Is that possible, or can you provide any means to do so?
That would be very much appreciated.
Cheers, Nils
--
Nils Leideckhttp://webint.cryptonode.de / a Fractal project
--
Thanks and Best Regards,
Muhammad El-Sergani.
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Re: [otrs] What is FreeText and such
Guys, no replies? Thanks and Best Regards, Muhammad El-Sergani. On Thu, Apr 7, 2011 at 6:15 PM, Muhammad El-Sergani mserg...@gmail.comwrote: Hi all, Can anyone help shed some light as to what exaclty FreeText, and such, are? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] What is FreeText and such
User definable fields which you can customise. Sent from my iPhone On 9 Apr 2011, at 12:09, Muhammad El-Sergani mserg...@gmail.com wrote: Guys, no replies? Thanks and Best Regards, Muhammad El-Sergani. On Thu, Apr 7, 2011 at 6:15 PM, Muhammad El-Sergani mserg...@gmail.com wrote: Hi all, Can anyone help shed some light as to what exaclty FreeText, and such, are? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] What is FreeText and such
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 04/09/2011 11:09 PM, Muhammad El-Sergani wrote: Guys, no replies? Hi all, Can anyone help shed some light as to what exaclty FreeText, and such, are? Freetext are containers into which you may store ancillary information about a ticket or an article. The additional information appears at the appropriate level in the ticket view, ie. TicketFreeText appears throughout the ticket view, and ArticleFreeText only appears for a particular article. Some FreeText fields are used to enable ITSM functionality. If you are planning to use the ITSM modules, please investigate which freetexts are used by that system and avoid using them for your own custom purposes. -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.11 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJNoEDzAAoJEHblvm1J+WqMYuQH/jjEzo4Lujk3frGvE/G9jXW9 a0BHu7GFotTjR86SxU44y08jS6D1OcY7m8Uhvqyd3b7AQPh4JN4hTCj2Pv23lyR3 doG8LrFc0fKG2cX9uIMn2WS8KsYlLpJHb5iyq7RKlUsPw4b5LiQkEQbNCECdBcQl ZRBrv86uySVXvBb0RXA9HQgvnKuk+AotbBWy6tVczUerFAzoMT0tDPPMVjXatGoc k58HwyORjeGH+ywLUpWcoFX4xfKe0aGFCP9jxHKIcCDKT76yXuNSL+RH7AZQtHs/ +PjFkzyMZp/ykS16U22QU46OfU+l19NISuZJOFpaLoJz++rIxMzTwCKcIrSST5s= =RAtQ -END PGP SIGNATURE- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Edit response header
Hi Muhammad,
SysConfig - Ticket - Frontend::Agent::Ticket::ViewCompose - ResponseFormat
Cheers, Nils
On 09.04.2011, at 09:49, Muhammad El-Sergani wrote:
Hi Nils,
Could you please tell me where that is?
On Sunday, April 3, 2011, Nils Leideck nils.leid...@leidex.net wrote:
Dear Muhammad,
I ata least can tell you that the Subject is available in the
QData{“Subject”} variable.You have to try and error with the other details.
On 03.04.2011, at 11:33, Muhammad El-Sergani wrote:
Well, I checked that but couldn't reach anything, I couldn't find where to
include the required style.
This is what the system uses in its replies:
04/02/2011 08:47 - Muhammad El-Sergani wrote:
And I would like it to reply using the following header:
Original Message Subject: Re: Original TTFrom: XXX
x...@xyz.comTo: YYY y...@abc.comCC: ZZZ z...@xyz.comDate: 17/3/2011
3:10 PM
Is that possible, or can you provide any means to do so?
That would be very much appreciated.
Cheers, Nils
--
Nils Leideckhttp://webint.cryptonode.de / a Fractal project
--
Thanks and Best Regards,
Muhammad El-Sergani.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
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--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
-
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Re: [otrs] Edit response header
Thanks Nils,
Would it be too much if I ask for the editable variables for this?
I'm trying hard to check for that, but to no avail.
Any help or pointers would be very highly appreciated.
Thanks and Best Regards,
Muhammad El-Sergani.
On Sat, Apr 9, 2011 at 2:14 PM, Nils Leideck nils.leid...@leidex.netwrote:
Hi Muhammad,
SysConfig - Ticket - Frontend::Agent::Ticket::ViewCompose -
ResponseFormat
Cheers, Nils
On 09.04.2011, at 09:49, Muhammad El-Sergani wrote:
Hi Nils,
Could you please tell me where that is?
On Sunday, April 3, 2011, Nils Leideck nils.leid...@leidex.net wrote:
Dear Muhammad,
I ata least can tell you that the Subject is available in the
QData{“Subject”} variable.You have to try and error with the other details.
On 03.04.2011, at 11:33, Muhammad El-Sergani wrote:
Well, I checked that but couldn't reach anything, I couldn't find where
to include the required style.
This is what the system uses in its replies:
04/02/2011 08:47 - Muhammad El-Sergani wrote:
And I would like it to reply using the following header:
Original Message Subject: Re: Original TTFrom: XXX
x...@xyz.comTo: YYY y...@abc.comCC: ZZZ z...@xyz.comDate: 17/3/2011 3:10
PM
Is that possible, or can you provide any means to do so?
That would be very much appreciated.
Cheers, Nils
--
Nils Leideckhttp://webint.cryptonode.de / a Fractal project
--
Thanks and Best Regards,
Muhammad El-Sergani.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
-
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Re: [otrs] What is FreeText and such
Thanks Steve, And can be used, in which way? Thanks and Best Regards, Muhammad El-Sergani. On Sat, Apr 9, 2011 at 1:36 PM, Steve Hall st...@tarkie.net wrote: User definable fields which you can customise. Sent from my iPhone On 9 Apr 2011, at 12:09, Muhammad El-Sergani mserg...@gmail.com wrote: Guys, no replies? Thanks and Best Regards, Muhammad El-Sergani. On Thu, Apr 7, 2011 at 6:15 PM, Muhammad El-Sergani mserg...@gmail.com mserg...@gmail.com wrote: Hi all, Can anyone help shed some light as to what exaclty FreeText, and such, are? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Edit response header
I've been experimenting with the fields, and basically, this is what I've
been able to reach:
- $QData{OrigFrom} -- places the original From part, name and email
- $QData{To} -- places the current To part, name and email
- $QData{OrigTo} -- gets nothing...
Could anyone help with this please?
Thanks and Best Regards,
Muhammad El-Sergani.
On Sat, Apr 9, 2011 at 2:39 PM, Muhammad El-Sergani mserg...@gmail.comwrote:
Thanks Nils,
Would it be too much if I ask for the editable variables for this?
I'm trying hard to check for that, but to no avail.
Any help or pointers would be very highly appreciated.
Thanks and Best Regards,
Muhammad El-Sergani.
On Sat, Apr 9, 2011 at 2:14 PM, Nils Leideck nils.leid...@leidex.netwrote:
Hi Muhammad,
SysConfig - Ticket - Frontend::Agent::Ticket::ViewCompose -
ResponseFormat
Cheers, Nils
On 09.04.2011, at 09:49, Muhammad El-Sergani wrote:
Hi Nils,
Could you please tell me where that is?
On Sunday, April 3, 2011, Nils Leideck nils.leid...@leidex.net wrote:
Dear Muhammad,
I ata least can tell you that the Subject is available in the
QData{“Subject”} variable.You have to try and error with the other details.
On 03.04.2011, at 11:33, Muhammad El-Sergani wrote:
Well, I checked that but couldn't reach anything, I couldn't find where
to include the required style.
This is what the system uses in its replies:
04/02/2011 08:47 - Muhammad El-Sergani wrote:
And I would like it to reply using the following header:
Original Message Subject: Re: Original TTFrom: XXX
x...@xyz.comTo: YYY y...@abc.comCC: ZZZ z...@xyz.comDate: 17/3/2011
3:10 PM
Is that possible, or can you provide any means to do so?
That would be very much appreciated.
Cheers, Nils
--
Nils Leideckhttp://webint.cryptonode.de / a Fractal project
--
Thanks and Best Regards,
Muhammad El-Sergani.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
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Re: [otrs] Edit response header
Thanks Nils,
I need all of the following, if humbly possible:
- Original From
- Original To
- Original Cc
- Original Date (Long format such as Thursday, April 07, 2011 11:25 PM
if that's possible)
- Original Subject
Thanks a lot in advance!!
Thanks and Best Regards,
Muhammad El-Sergani.
On Sat, Apr 9, 2011 at 4:35 PM, Nils Leideck nils.leid...@leidex.netwrote:
On 09.04.2011, at 16:26, Muhammad El-Sergani wrote:
I've been experimenting with the fields, and basically, this is what I've
been able to reach:
• $QData{OrigFrom} -- places the original From part, name and
email
• $QData{To} -- places the current To part, name and email
• $QData{OrigTo} -- gets nothing...
Could anyone help with this please?
What else do you need?
--
Nils Leideck
http://webint.cryptonode.de / a Fractal project
-
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Re: [otrs] What is FreeText and such
http://www.google.com/search?q=site:forums.otrs.org+ticketfreetext+articlefreetext On Sat, Apr 9, 2011 at 8:39 AM, Muhammad El-Sergani mserg...@gmail.comwrote: Thanks Steve, And can be used, in which way? Thanks and Best Regards, Muhammad El-Sergani. On Sat, Apr 9, 2011 at 1:36 PM, Steve Hall st...@tarkie.net wrote: User definable fields which you can customise. Sent from my iPhone On 9 Apr 2011, at 12:09, Muhammad El-Sergani mserg...@gmail.com wrote: Guys, no replies? Thanks and Best Regards, Muhammad El-Sergani. On Thu, Apr 7, 2011 at 6:15 PM, Muhammad El-Sergani mserg...@gmail.com mserg...@gmail.com wrote: Hi all, Can anyone help shed some light as to what exaclty FreeText, and such, are? Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://otrs.org/http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
