Re: [otrs] OTRS upgrade from 2.2.5 to 2.4.7

2010-08-20 Thread Denis Mazhar 

20.08.2010 02:21, Manuel Fernández Panzuela пишет:

Sorry, chown command it's wrong,

That's ok: chown -R otrs:apache /opt/otrs/var



Still no changes :(

Message: No Permission to use this frontend module!
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Re: [otrs] OTRS upgrade from 2.2.5 to 2.4.7

2010-08-19 Thread Manuel Fernández Panzuela 
You can try solve the problem with:
chown root:apache otrs/var

if problem it is not solved, try with: chmod -R 777 otrs/var

Regards

Manuel Fernández Panzuela


2010/8/16 Denis Mazhar akker...@insula.org.ua

 Assuming that you follow through with each and every step in UPGRADE
 appropriately, please run bin/SetPermissions.pl from the toplevel of
 your OTRS install directory. Then, reset your webserver and try logging
 in again.

  I've tried bin/SetPermissions.pl and bin/SetPermissions.sh but no changes
 :(
 I'm using CentOS release 5.4 and runned SetPermissions.pl as:
 bin/SetPermissions.pl /opt/otrs --otrs-user=otrs --web-user=apache
 --otrs-group=nogroup --web-group=apache

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Re: [otrs] OTRS upgrade from 2.2.5 to 2.4.7

2010-08-19 Thread Denis Mazhar 

19.08.2010 11:58, Manuel Fernández Panzuela пишет:

You can try solve the problem with:
chown root:apache otrs/var

if problem it is not solved, try with: chmod -R 777 otrs/var

I've tried both, but no success :( By the way, in apache config for otrs 
site I have such lines:



DocumentRoot /opt/otrs/bin/cgi-bin/
DirectoryIndex index.pl

# agent, admin and customer frontend
ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/

# if mod_perl is used
IfModule mod_perl.c

# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec

# set mod_perl2 options
Location /otrs
ErrorDocument 403 /otrs/index.pl
SetHandler  perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
/Location

/IfModule

# directory settings
Directory /opt/otrs/bin/cgi-bin/
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
/Directory
Directory /opt/otrs/var/httpd/htdocs/
AllowOverride None
Order allow,deny
Allow from all
/Directory

Is it OK?
Or maybe there is some problems with my users database? Because it was 
upgraded from 2.2.5 version.

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Re: [otrs] OTRS upgrade from 2.2.5 to 2.4.7

2010-08-19 Thread Manuel Fernández Panzuela 
Sorry, chown command it's wrong,

That's ok: chown -R otrs:apache /opt/otrs/var

Un saludo

Manuel Fernández Panzuela


2010/8/19 Denis Mazhar akker...@insula.org.ua

 19.08.2010 11:58, Manuel Fernández Panzuela пишет:

  You can try solve the problem with:
 chown root:apache otrs/var

 if problem it is not solved, try with: chmod -R 777 otrs/var

  I've tried both, but no success :( By the way, in apache config for otrs
 site I have such lines:


 DocumentRoot /opt/otrs/bin/cgi-bin/
 DirectoryIndex index.pl

 # agent, admin and customer frontend
 ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/
 Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/

 # if mod_perl is used
 IfModule mod_perl.c

# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec

# set mod_perl2 options
Location /otrs
ErrorDocument 403 /otrs/index.pl
SetHandler  perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
/Location

 /IfModule

 # directory settings
 Directory /opt/otrs/bin/cgi-bin/
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
 /Directory
 Directory /opt/otrs/var/httpd/htdocs/
AllowOverride None
Order allow,deny
Allow from all
 /Directory

 Is it OK?
 Or maybe there is some problems with my users database? Because it was
 upgraded from 2.2.5 version.

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 OTRS mailing list: otrs - Webpage: http://otrs.org/
 Archive: http://lists.otrs.org/pipermail/otrs
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Re: [otrs] OTRS upgrade from 2.2.5 to 2.4.7

2010-08-16 Thread Denis Mazhar 

Assuming that you follow through with each and every step in UPGRADE
appropriately, please run bin/SetPermissions.pl from the toplevel of
your OTRS install directory. Then, reset your webserver and try logging
in again.

I've tried bin/SetPermissions.pl and bin/SetPermissions.sh but no 
changes :(

I'm using CentOS release 5.4 and runned SetPermissions.pl as:
bin/SetPermissions.pl /opt/otrs --otrs-user=otrs --web-user=apache 
--otrs-group=nogroup --web-group=apache

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Re: [otrs] OTRS upgrade from 2.2.5 to 2.4.7

2010-08-15 Thread Bryan Baldwin 
On 08/14/2010 12:56 AM, Мажар Денис wrote:
 Hi All. I've upgrade otrs from 2.2.5 to 2.4.7 through 2.3 version. But
 now when I log in to web interface I can see only No Permission to use
 this frontend module! message. What can I do with this?

Assuming that you follow through with each and every step in UPGRADE
appropriately, please run bin/SetPermissions.pl from the toplevel of
your OTRS install directory. Then, reset your webserver and try logging
in again.

Cheers!

Bryan
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[otrs] OTRS upgrade from 2.2.5 to 2.4.7

2010-08-13 Thread Мажар Денис 
Hi All. I've upgrade otrs from 2.2.5 to 2.4.7 through 2.3 version. But 
now when I log in to web interface I can see only No Permission to use 
this frontend module! message. What can I do with this?

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