[sane-devel] iscan questions Novell bugzilla #459215
Russ Fineman russbucket at nwi.net writes: On Tuesday 16 December 2008 3:35:31 pm you wrote: Olaf Meeuwissen olaf.meeuwissen at avasys.jp writes: Russ Fineman russbucket at nwi.net writes: Also tried to enter it on https://www.avasys.jp/secure/english/linux_e/support_form.html but I get a list of apache and java errors. says cannot contact server. Do I need to log on some where to report this? You shouldn't have to log on to report anything. Just confirmed your observation. I get the same myself. I'll forward that to our support people. I've been told this has been fixed now. Your submission did get into the database so there is no need to resubmit. Hope this helps, Thanks for the above. I now have a working version of Iscan with one problem. [snip] I will update the Novell bug later on this morning, time for some breakfast. I am following up on this on the Novell bug[1], no need to duplicate that here. Those interested can add themselves to the bug's Cc: field. [1] https://bugzilla.novell.com/show_bug.cgi?id=459215 Hope this helps, -- Olaf Meeuwissen, LPIC-2 FLOSS Engineer -- AVASYS Corporation FSF Associate Member #1962 Help support software freedom http://www.fsf.org/jf?referrer=1962
[sane-devel] iscan questions Novell bugzilla #459215
Olaf Meeuwissen olaf.meeuwissen at avasys.jp writes: Russ Fineman russbucket at nwi.net writes: Also tried to enter it on https://www.avasys.jp/secure/english/linux_e/support_form.html but I get a list of apache and java errors. says cannot contact server. Do I need to log on some where to report this? You shouldn't have to log on to report anything. Just confirmed your observation. I get the same myself. I'll forward that to our support people. I've been told this has been fixed now. Your submission did get into the database so there is no need to resubmit. Hope this helps, -- Olaf Meeuwissen, LPIC-2 FLOSS Engineer -- AVASYS Corporation FSF Associate Member #1962 Help support software freedom http://www.fsf.org/jf?referrer=1962
[sane-devel] iscan questions Novell bugzilla #459215
On Tuesday 16 December 2008 3:35:31 pm you wrote: Olaf Meeuwissen olaf.meeuwissen at avasys.jp writes: Russ Fineman russbucket at nwi.net writes: Also tried to enter it on https://www.avasys.jp/secure/english/linux_e/support_form.html but I get a list of apache and java errors. says cannot contact server. Do I need to log on some where to report this? You shouldn't have to log on to report anything. Just confirmed your observation. I get the same myself. I'll forward that to our support people. I've been told this has been fixed now. Your submission did get into the database so there is no need to resubmit. Hope this helps, Thanks for the above. I now have a working version of Iscan with one problem. I down loaded the tar.gz file and tried to compile it. But it ran into two dependences, whose files are not available on the opensuse repositories or webpin for openSUSE 11.0. I also downloaded the rpm package 2.14.0-3.c2.i386.rpm from your website. It installed with YaST and runs. The defaust scan is a .png and scanning to file works with no problem. Scanning to printer now works but it will not print in color. My lpr command is: lpr -P Phaser_6120. if I put the -c in for color I get an error that cups no longer supports the -c option. This all used to work before my upgrade to KDE 4.1.3, and a new 64 bit system. Is there a package like the propriatory driver or firmware I need to install. Under the 2.10 version was. I will update the Novell bug later on this morning, time for some breakfast. Oh my version of cups is: cups-client-1.3.7-25.4 cups-libs-32bit-1.3.7-25.4 cups-autoconfig-0.1.0-113.1 cups-1.3.7-25.4 cups-devel-1.3.7-25.4 cups-libs-1.3.7-25.4 cups-drivers-1.3.6-32.1 libgnomecups-0.2.3-63.1 Again thanks for all your help!! -- Russ Registered Linux User #441463
[sane-devel] iscan questions Novell bugzilla #459215
Russ Fineman russbucket at nwi.net writes: Using Iscan version Epkowa driver from AVASYA. OpenSUSE 11.0. Ran fine on 10.3 and previous versions. Thought I saw something about have to use older version iscan-proprietary-drivers-2.10.0.1-10.1 iscan-2.10.0.1-21.1 iscan-firmware-2.8.0.1-48.1 You don't mention the iscan version you use, but I am assuming you are using a self-built version of 2.12.0 or later. The following is based on that assumption. No 2,12 is 2.10 as below. I can download 2.12 and compile it. See if that corrects problem. Please download iscan-2.14.0-3.tar.gz. Select any of the models listed at http://avasys.jp/hp/page01300/hpg01239.htm to get to a page that lets you download that version. [snip] The problem appears to be Iscan looking for libpng0.so shared object file: error message: terminate called after throwing an instance of 'std::runtime_error' what(): libpng.so: cannot open shared object file: No such file or directory there are two references to libpng.so: lrwxrwxrwx 1 root root 11 2008-11-13 10:18 /usr/lib64/libpng.so - libpng12.so -rwxr-xr-x 1 root root 21522 2008-10-07 08:13 /usr/lib64/compiz/libpng.so Not sure if this is a SUSE problem or Iscan. Should the libpng.so link to libpng12.so? It's a problem with both really. You can work around this by running iscan from the command-line as follows: LTDL_LIBRARY_PATH=/usr/lib64 iscan using this command starts iscan, selecting scan to printer still shows .png and .tiff greyed out. cliclking scan gives following error: finemanruss at linux-f836:/usr/lib64 ltdl_library_path=/usr/lib64 iscan terminate called after throwing an instance of 'std::runtime_error' what(): /usr/lib64/libpng12.so.0: wrong ELF class: ELFCLASS64 Aborted So it seems that you are running a 32-bit version of the package. In that case I suspect that you do not have the 32-bit versions of the PNG (and JPEG) libraries installed. You should have libpng-32bit or some similarly named package installed. Same for JPEG. I just reported to Novell bugzilla (459215). Thanks, but I think that your report will be somewhat confusing. For one thing, it's not clear what version of whose package you are using. Also tried to enter it on https://www.avasys.jp/secure/english/linux_e/support_form.html but I get a list of apache and java errors. says cannot contact server. Do I need to log on some where to report this? You shouldn't have to log on to report anything. Just confirmed your observation. I get the same myself. I'll forward that to our support people. Thanks, -- Olaf Meeuwissen, LPIC-2 FLOSS Engineer -- AVASYS Corporation FSF Associate Member #1962 Help support software freedom http://www.fsf.org/jf?referrer=1962
[sane-devel] iscan questions Novell bugzilla #459215
On Sunday 14 December 2008 16:41:39 Olaf Meeuwissen wrote: Putting this back on sane-devel. Russ Fineman russbucket at nwi.net writes: On Thursday 11 December 2008 15:20:42 you wrote: Russ Fineman russbucket at nwi.net writes: Can anyone tell me where to file bug report for Iscan? https://www.avasys.jp/secure/english/linux_e/support_form.html but if the problem is with any of the SUSE provides packages please report it with SUSE. I can scan to a file just fine (Epson CX6600) but try as I can to scan to a printer and Iscan just closes down. What do you mean with just closes down? GUI interface just disappears (closes) from the screen. That's a bug. Can you scan to PNG file? If yes, change the print command (Click the Configuration button) to cat `date +%Y-%m-%d`.png No if I scan to file, and try to select PNG or TIFF they are greyed out. I can only select PNM or JPEG. See Below. Allright. No PNG support. That means you can't print because that relies on an intermediate PNG file. You shouldn't have been able to even select scanning to printer in that case. I can select scan to printer but GUI diseapears as above and get the error message. [snip] Using Iscan version Epkowa driver from AVASYA. OpenSUSE 11.0. Ran fine on 10.3 and previous versions. Thought I saw something about have to use older version iscan-proprietary-drivers-2.10.0.1-10.1 iscan-2.10.0.1-21.1 iscan-firmware-2.8.0.1-48.1 You don't mention the iscan version you use, but I am assuming you are using a self-built version of 2.12.0 or later. The following is based on that assumption. No 2,12 is 2.10 as below. I can download 2.12 and compile it. See if that corrects problem. [snip] The problem appears to be Iscan looking for libpng0.so shared object file: error message: terminate called after throwing an instance of 'std::runtime_error' what(): libpng.so: cannot open shared object file: No such file or directory there are two references to libpng.so: lrwxrwxrwx 1 root root 11 2008-11-13 10:18 /usr/lib64/libpng.so - libpng12.so -rwxr-xr-x 1 root root 21522 2008-10-07 08:13 /usr/lib64/compiz/libpng.so Not sure if this is a SUSE problem or Iscan. Should the libpng.so link to libpng12.so? It's a problem with both really. You can work around this by running iscan from the command-line as follows: LTDL_LIBRARY_PATH=/usr/lib64 iscan using this command starts iscan, selecting scan to printer still shows .png and .tiff greyed out. cliclking scan gives following error: finemanruss at linux-f836:/usr/lib64 ltdl_library_path=/usr/lib64 iscan terminate called after throwing an instance of 'std::runtime_error' what(): /usr/lib64/libpng12.so.0: wrong ELF class: ELFCLASS64 Aborted I just reported to Novell bugzilla (459215). Also tried to enter it on https://www.avasys.jp/secure/english/linux_e/support_form.html but I get a list of apache and java errors. says cannot contact server. Do I need to log on some where to report this? /snip If you file a bug report with SUSE, let me know (so I can follow it and don't have to do it myself). You should probably file it against the glibc package. Hope this helps, -- Olaf Meeuwissen, LPIC-2 FLOSS Engineer -- AVASYS Corporation FSF Associate Member #1962 Help support software freedom http://www.fsf.org/jf?referrer=1962 -- Russ Registered Linux User #441463
[sane-devel] iscan questions Novell bugzilla #459215
On Monday 15 December 2008 15:32:07 Olaf Meeuwissen wrote: Russ Fineman russbucket at nwi.net writes: Using Iscan version Epkowa driver from AVASYA. OpenSUSE 11.0. Ran fine on 10.3 and previous versions. Thought I saw something about have to use older version iscan-proprietary-drivers-2.10.0.1-10.1 iscan-2.10.0.1-21.1 iscan-firmware-2.8.0.1-48.1 You don't mention the iscan version you use, but I am assuming you are using a self-built version of 2.12.0 or later. The following is based on that assumption. No 2,12 is 2.10 as below. I can download 2.12 and compile it. See if that corrects problem. Please download iscan-2.14.0-3.tar.gz. Select any of the models listed at http://avasys.jp/hp/page01300/hpg01239.htm to get to a page that lets you download that version. [snip] The problem appears to be Iscan looking for libpng0.so shared object file: error message: terminate called after throwing an instance of 'std::runtime_error' what(): libpng.so: cannot open shared object file: No such file or directory there are two references to libpng.so: lrwxrwxrwx 1 root root 11 2008-11-13 10:18 /usr/lib64/libpng.so - libpng12.so -rwxr-xr-x 1 root root 21522 2008-10-07 08:13 /usr/lib64/compiz/libpng.so Not sure if this is a SUSE problem or Iscan. Should the libpng.so link to libpng12.so? It's a problem with both really. You can work around this by running iscan from the command-line as follows: LTDL_LIBRARY_PATH=/usr/lib64 iscan using this command starts iscan, selecting scan to printer still shows .png and .tiff greyed out. cliclking scan gives following error: finemanruss at linux-f836:/usr/lib64 ltdl_library_path=/usr/lib64 iscan terminate called after throwing an instance of 'std::runtime_error' what(): /usr/lib64/libpng12.so.0: wrong ELF class: ELFCLASS64 Aborted So it seems that you are running a 32-bit version of the package. In that case I suspect that you do not have the 32-bit versions of the PNG (and JPEG) libraries installed. You should have libpng-32bit or some similarly named package installed. Same for JPEG. I just reported to Novell bugzilla (459215). Thanks, but I think that your report will be somewhat confusing. For one thing, it's not clear what version of whose package you are using. Also tried to enter it on https://www.avasys.jp/secure/english/linux_e/support_form.html but I get a list of apache and java errors. says cannot contact server. Do I need to log on some where to report this? You shouldn't have to log on to report anything. Just confirmed your observation. I get the same myself. I'll forward that to our support people. Thanks, -- Olaf Meeuwissen, LPIC-2 FLOSS Engineer -- AVASYS Corporation FSF Associate Member #1962 Help support software freedom http://www.fsf.org/jf?referrer=1962 Just down loaded the 2.14 package from your web site. The packages I'm using were fronm the opensuse repository. Sorry I was confused, since it said proprietory package I assumed it was provide by AVASYS. I'll install the package and deinstall what I have first. I post results. Thanks for the continuing help. -- Russ Registered Linux User #441463
