Re: Problem with live chat

2015-06-11 Thread Shlomi Fish
Hi all,

On Thu, 11 Jun 2015 08:58:41 +
Mark Huggins Undiscovered Destinations
mark.hugg...@undiscovered-destinations.com wrote:

 Tried to log in this morning.
 
 Gave an option to re-enable. Clicked on it and northing.
 
 Now shows available status but only offline messages can be sent.
 
 Any suggestions?
 

seeing another question with inadequate information on this mailing list got me
thinking that perhaps we should create a page on the Pidgin wiki about How to
ask a question about Pidgin?. I.e:

1. Include system info (OS , distribution, CPU arch, Pidgin version, etc.).

2. Include the logs (+ how to get them).

3. Which protocol.

4. Which errors do you get.

5. Refer to http://www.catb.org/~esr/faqs/smart-questions.html .

6. More.

Does such a page exist? If not, who'd like to help with creating it?

Regards,

Shlomi Fish

-- 
-
Shlomi Fish   http://www.shlomifish.org/
http://www.shlomifish.org/humour/bits/facts/Emma-Watson/

Chuck Norris can only convince you that you're deceased. Summer Glau can
also convince you that you're alive, which is much harder.
— http://www.shlomifish.org/humour/bits/facts/Summer-Glau/

Please reply to list if it's a mailing list post - http://shlom.in/reply .

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Problem with live chat

2015-06-11 Thread Mark Huggins Undiscovered Destinations
Tried to log in this morning.

Gave an option to re-enable. Clicked on it and northing.

Now shows available status but only offline messages can be sent.

Any suggestions?

Best Regards
Mark
Mark Huggins
ATOL No. 7232
ABTA No. Y6120

Undiscovered Destinations Ltd
PO Box 746
North Tyneside
NE29 1EG
England

Web: 
www.undiscovered-destinations.comhttp://www.undiscovered-destinations.com/
Email: 
mark.hugg...@undiscovered-destinations.commailto:mark.hugg...@undiscovered-destinations.com
Twitter - 
@UD_Adventureshttps://twitter.com/intent/follow?original_referer=http%3A%2F%2Fwww.undiscovered-destinations.com%2Fholidays-guided-tours%2Fethiopia%2Fpartner=undefinedregion=follow_linkscreen_name=UD_Adventurestw_p=followbuttonvariant=2.0
Follow us on 
Facebookhttp://www.facebook.com/pages/Undiscovered-Destinations/145994165444313

Tel. +44 (0)191 296 2674
Fax.+44 (0)191 296 0962


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Re: Problem with live chat

2015-06-11 Thread Michael McConville
On Thu, Jun 11, 2015 at 12:59:50PM +0300, Shlomi Fish wrote:
 Hi all,
 
 On Thu, 11 Jun 2015 08:58:41 +
 Mark Huggins Undiscovered Destinations
 mark.hugg...@undiscovered-destinations.com wrote:
 
  Tried to log in this morning.
  
  Gave an option to re-enable. Clicked on it and northing.
  
  Now shows available status but only offline messages can be sent.
  
  Any suggestions?
  
 
 seeing another question with inadequate information on this mailing list got 
 me
 thinking that perhaps we should create a page on the Pidgin wiki about How to
 ask a question about Pidgin?. I.e:
 
 1. Include system info (OS , distribution, CPU arch, Pidgin version, etc.).
 
 2. Include the logs (+ how to get them).
 
 3. Which protocol.
 
 4. Which errors do you get.
 
 5. Refer to http://www.catb.org/~esr/faqs/smart-questions.html .
 
 6. More.
 
 Does such a page exist? If not, who'd like to help with creating it?
 
 Regards,
 
   Shlomi Fish

I'll help. I just added you on Jabber.

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Re: Problem with live chat

2015-06-11 Thread Michael McConville
On Thu, Jun 11, 2015 at 12:59:50PM +0300, Shlomi Fish wrote:
 seeing another question with inadequate information on this mailing list got 
 me
 thinking that perhaps we should create a page on the Pidgin wiki about How to
 ask a question about Pidgin?. I.e:
 
 1. Include system info (OS , distribution, CPU arch, Pidgin version, etc.).
 
 2. Include the logs (+ how to get them).
 
 3. Which protocol.
 
 4. Which errors do you get.
 
 5. Refer to http://www.catb.org/~esr/faqs/smart-questions.html .
 
 6. More.
 
 Does such a page exist? If not, who'd like to help with creating it?
 
 Regards,
 
   Shlomi Fish

For what it's worth, this exists:

https://developer.pidgin.im/wiki/TipsForBugReports

That's more technical than what we deal with on support@, though. Maybe
we can just make a short template response to underspecified questions
and then respond with it copied-and-pasted directly.

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